Secor Volvo Cars - Service Center

Good communication, good service Had warranty work done on Lotus. Secor was clear and communicative along the way, even though that’s not always easy with Lotus given their own commu Had warranty work done on Lotus. Secor was clear and communicative along the way, even though that’s not always easy with Lotus given their own communication issues. Only wish is that a drop off / delivery service could be offered given how few Lotus service centers there are - it was a multi hour round trip to get the car. Would be nice to included / free, but also if not viable - willing to pay for the service as otherwise paying for Ubers + time spent. More

tire alert, secor made sure I was safe recently my alert came on that my tire pressure was low. Secor let me bring my car right in without an appointment and made sure I had a new tire whe recently my alert came on that my tire pressure was low. Secor let me bring my car right in without an appointment and made sure I had a new tire when they found a nail in my sidewall. They were interested in my safety and worked immediately on the problem. When it turned out it was going to take a little longer than anticipated they even arranged to pick up my mom from her doctor's appointment and bring her home. I can not say enough about how well my car and myself were treated. Thanks Nick Rose and the Secor volvo team. More

Quick in and out... assessed issue - battery. The auto XC90 had a starting problem. Service team traced the root cause to the battery... which had recently been replaced. New battery -- no charge The auto XC90 had a starting problem. Service team traced the root cause to the battery... which had recently been replaced. New battery -- no charge -- all is good... back on the road in 60 min. TC More

First time service This was my first service after 11 mo owner of the XC40. (my first Volvo) I had an appointment (very easy to make) and was greeted on time. Nick list This was my first service after 11 mo owner of the XC40. (my first Volvo) I had an appointment (very easy to make) and was greeted on time. Nick listened to my two issues and noted them before the service began. This was supposed to last about 3 hrs, but after settling in the newly constructed waiting/showroom it was going to take longer and a loaner was arranged. Someone kindly lead me thru the operations of the loaner. I was back to pick up the car. The service had been completed and in a few minutes the car pulled around still dripping from the car wash. My issues had been addressed and there are no complaints from me. The details of the service were sent promptly by mail. I must mention that while in the waiting room my salesperson, Diane Gebhard came along. She offered to meet with me after her meeting or any time to go over any questions I might have about the car. She has been most generous with her time and knows this technology is new to me. She is personal and knows her stuff. More

Multi-component maintenance job I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked w I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked with me and my family members to discern our needs and locate just the right vehicle (now up to 7 Saab or Volvo sales over the years). Eric Weiss has frequently gone way out of his way to ensure great service. He has worked with both Saab and Volvo HQ to facilitate proper reimbursement, and he's even driven a couple of my cars roundtrip to his home to ensure a proper diagnosis and repair. Nick Rose at the service desk has a sharp mind and positive personality, and he's able to explain the issues and shop recommendations with a level of detail appropriate to the customer. When needed, Nick will have the technicians speak directly with me, and I've always been impressed. On the most recent job, I had to have maintenance work on a number of systems on a 7-year old XC60 with 170K miles. The issues and recommendations were explained to my satisfaction and the repairs were completed in short order. I'd find it hard to take my cars anywhere else for service, or buy from any other dealer. I must also highlight the body shop work done in the past (perfect) and the great shuttle service. More

Reassuring Service was fast, thorough, complete. Staff were polite and knowledgeable. Waiting Room was comfortable, clean, quiet, easy to get to. Service Center Service was fast, thorough, complete. Staff were polite and knowledgeable. Waiting Room was comfortable, clean, quiet, easy to get to. Service Center was in easy-to-reach location. Appointment easy to make. I will return in the future More

Full detail My car looked brand new when I picked it up! I appreciate the hard work put into making sure my car was spotless. I would highly recommend going here. My car looked brand new when I picked it up! I appreciate the hard work put into making sure my car was spotless. I would highly recommend going here. Thank you so much! More

Amazingly helpful people work here I was in a really bad spot and my brakes failed getting off the ferry from Long Island whirl driving up to Maine for my vacation. The people here help I was in a really bad spot and my brakes failed getting off the ferry from Long Island whirl driving up to Maine for my vacation. The people here helped me and my now stranded dog into a rental on a Saturday afternoon and safely on our way to Maine while they kept my car and fixed it for my while I was away. If I was a local I would go only to them for work. Thank you guys so much for all your help! More

Great service The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is aws The service was very friendly, they answered all my questions. The only thing i wasn't happy about was they didn't clean my car. Diane in sales is awsome she wasn't pushy like other dealers are. Diane made the experience more pleasant. I was happy about getting a letter from several finance companys even though I already had my finance. More

SERVICE Nick has always been responsive and accommodating to my needs when I need service. I appreciate his friendly attitude and manner. He seems to care tha Nick has always been responsive and accommodating to my needs when I need service. I appreciate his friendly attitude and manner. He seems to care that the customer is satisfied. More