Security Dodge Chrysler Jeep Ram

Service continues to plummet I have been using Security Dodge for years, both for service and sales. My last 4 vehicles have been purchased there. Each visit for service is worse I have been using Security Dodge for years, both for service and sales. My last 4 vehicles have been purchased there. Each visit for service is worse and worse. The time it takes for what used to be simple service such as an oil change has grown exponentially longer. I am constantly given wrong information and their fees have increased. $91 for an oil change! I think not. Their loaner car system is terrible and makes no sense, I have to call them daily to get an update on my vehicle when left for service, and people are rude. If you ask me, they have expanded too big too fast and are taking over Amityville. Their appointments for serious issues are still 2-3 weeks out from the time you make a call. The loaner I was given was absolutely disgusting and filthy. Even the girl doing the outside check with me asked if I wanted it taken to the car wash, but I declined because I had already waited over an hour when I had an appt. My vehicle was driven all the way to the Bohemian merge on sunrise highway to “run diagnostics” and you would think they would replenish my gas? Nope. But God forbid I didn’t return the loaner with a full tank of gas, they would have kept my $300 that they now charge to your credit card before even leaving the store with the loaner. (Still not sure what that $300 was for as the girl did a terrible job explaining and I was too annoyed to ask again-but I have since gotten it back, so it’s water under the bridge). My vehicle was also dirtier and smellier than when I had dropped it off. Covered in mud on the outside. Oh and someone definitely smoked a cigarette in it. I do not smoke. The entire experience was awful. Even the coupon that I had that was valid and not expired wasn’t taken. I was told because I didn’t also rotate my tires they could honor it. Coupon was $29.99 for oil change, filter change, lube, and tire rotation. they offered me a different coupon that was online for $42.99 for the same services minus the tire rotation. It then took about 25 mins for the service rep to get it approved. Made no sense the waiting. And this was at 8pm at night when they weren’t busy at all. So basically I paid more money for less services. I will be taking my business elsewhere for now on. More

Great service Small problem on delivery but Natalie Jenkins hit a home run for me. A true asset to this dealership. She continued to call and check Small problem on delivery but Natalie Jenkins hit a home run for me. A true asset to this dealership. She continued to call and check More

My 1st Jeep I was recommended to this dealership by a family friend. I had the pleasure of having Alise as my salesperson. I immediately felt a connection with Al I was recommended to this dealership by a family friend. I had the pleasure of having Alise as my salesperson. I immediately felt a connection with Alise due to her extensive knowledge, bright personality and enthusiasm with regard to my very important purchase. I initially had the intent to get a Challenger but eventually went with a different option (Jeep Cherokee '19); I never even thought myself I would have made! We test drove a few different vehicles and eventually she was able to narrow down my search and help me determine which amenities were most important. I never felt pressured to make a decision and with her patience and determination she truly helped me get the best deal possible. This was not my first lease; but was my MOST enjoyable experience thus far. Alise is the real MVP. More

Great experience! Alise was wonderful to work with from the moment we contacted her to the moment we drove off the lot with the Wrangler. She walked near and far around Alise was wonderful to work with from the moment we contacted her to the moment we drove off the lot with the Wrangler. She walked near and far around the dealership to find the best car for us- we also had ones that we wanted to specifically see and she brought us to those. The day of pickup, she was absolutely wonderful and kept me smiling the whole time. We would highly recommend working with Alise! More

Excellent car dealer Everyone was extremely helpful and friendly. Mike was great, very accommodating and did everything he could to ensure I got the best deal possible. Wo Everyone was extremely helpful and friendly. Mike was great, very accommodating and did everything he could to ensure I got the best deal possible. Would recommend them to anyone. More

First Jeep. Wanted to get rid of my car, was able to make a fair deal within 30 mins. Salesman was knowledgeable and easy. The hardest part was waiting to get the Wanted to get rid of my car, was able to make a fair deal within 30 mins. Salesman was knowledgeable and easy. The hardest part was waiting to get the car and drive off. ha. More

Awesome Service Alise was awesome, she understood what we wanted right away and mad us a great deal! Highly recommend. Alise and Security Dodge. Thank you so much!! Alise was awesome, she understood what we wanted right away and mad us a great deal! Highly recommend. Alise and Security Dodge. Thank you so much!! More

Wrong brake parts Brought my 2010 challenger in for sticking left front caliper. All calipers are red. Got car back with left front unpainted . When brakes applied hard Brought my 2010 challenger in for sticking left front caliper. All calipers are red. Got car back with left front unpainted . When brakes applied hard on parkway car veers to let hard . More

Amazing customer service All around fantastic experience. It was my first time getting a car and David and his team really helped make it a smooth transition. David and AJ wer All around fantastic experience. It was my first time getting a car and David and his team really helped make it a smooth transition. David and AJ were both phenomenal! Very reasonable price. More

Car purchase Friendly, accommodating staff. Didn’t feel like they were pushing me to purchase. Would highly recommended. Sales staff was pleasant and easy to work Friendly, accommodating staff. Didn’t feel like they were pushing me to purchase. Would highly recommended. Sales staff was pleasant and easy to work with. More