Security Dodge Chrysler Jeep Ram - Service Center

Even though I purchased my Jeep elsewhere, Security and Ms. O'Neil have taken care of my vehicle wonderfully and professionally. I can't recommend them enough. Ms. O'Neil have taken care of my vehicle wonderfully and professionally. I can't recommend them enough. More

Been coming to Security Dodge Chrysler Jeep RAM for years & never had an issue, always receiving Excellent Service. My last visit was no different & I had the pleasure of dealing with the Service Director, & never had an issue, always receiving Excellent Service. My last visit was no different & I had the pleasure of dealing with the Service Director, Robert Domino, who made sure that Service was preformed to the Highest Standard & made me feel like a VIP during my short wait. Great Experience dealing with Security Dodge Chrysler Jeep RAM, as Always!! More

AVOID THIS DEALERSHIP AT ALL COST! !! The managers are condescending and are not looking to help at all. If I could give this dealership zero stars, I would gladly do that. They are th !! The managers are condescending and are not looking to help at all. If I could give this dealership zero stars, I would gladly do that. They are the epitome of a sleazy, underhanded, shady dealership. Long story, short…I leased a Jeep Cherokee in 2019. The touchscreen kept going blank intermittently, so I made a service appointment. The soonest appointment that they had was over a month away, so I had no choice but to take it. After waiting a month, i brought the Jeep in and it was determined that the reason for the issue with the touchscreen was that the computer software needed to be updated. Now, here’s where it starts to get shady…the dealership had the audacity to charge me $220 for the computer software update!!! It took them less than an hour to “diagnose” the issue and I was told that this charge was for diagnostic and it is not covered under warranty. I need to repeat, this is a LEASE. In essence their vehicle, which I pay them a monthly rental fee until I return it in November. Allow me to explain my reasoning…if I were go to a car rental company and they gave me a car that had some issues, I would bring it back to them and demand that they give me another car without any issues or at the very least, fix the problem. Rob, the arrogant, dismissive argumentative service manager didn’t see it this way. He told me that if I didn’t pay, he would hold onto the car and that I would have to steal it from the lot and at that point they would be forced to report the car stolen to the police. He then proceeded to hang up on me after I begrudgingly told him that I would pay but that I would make it my mission in life to expose this business wherever I could on social media, Yelp, Google reviews and anyone that is willing to listen about what a shady, deceptive business that they are running. A friendly word of advice, there’s plenty of Jeep dealerships on Long Island. Go to any other one, instead of going to Security. I bought a 2017 Jeep Grand Cherokee from Merrick Jeep in Wantagh and had a pleasurable experience, as was Westbury Jeep when I was just recently in the market for another Jeep. Do yourself a favor and do not got to this dealership under any circumstances! Don’t believe me, just look at some of the other reviews about this dealership and the similar comments that I had said, without any response from the dealership trying to defend themselves. That speaks volumes right there. I wish I would’ve known about this dealership back when I leased 3 years ago, my shadow would never had darkened their doorway. More

Ive dealt with one particular manager there that helped me to navigate a service issue, that was quickly resolved. Michelle Scalise is her name and I dont think she is part of the service department. It wa me to navigate a service issue, that was quickly resolved. Michelle Scalise is her name and I dont think she is part of the service department. It was awesome how a manager didnt just put off someone because "thats not my department". Michelle insiated on helping. Actually the resolution was beyond my expectations. Michelle also keeps me very updated on any promotions, particularly ones that would benefit me specifically to my vehicle! Great Job Michelle Scalise and Security Dodge More

I recently had my 2015 Ram 1500 at security. Tommy Dsola took over as my service advisor. Tommy was very communicative and easy to understand. He went the extra mile to be sure that i was given Tommy Dsola took over as my service advisor. Tommy was very communicative and easy to understand. He went the extra mile to be sure that i was given all service that were covered under my warranty, and that i understood exactly what was going on. Im very greatful to security and specifically service advisor Tommy D'Sola! Thank you! More

Very friendly professional josh was amazing I had a problem with the throttle control the car was only 2 weeks old service took me earlier than my appointment fixed it excellent service problem with the throttle control the car was only 2 weeks old service took me earlier than my appointment fixed it excellent service More

Tom the service manager really went the extra mile for me. My 2019 Ram has a blown engine and he found me a Ram loaner and said it’s mine till the truck is back up and running. Great experience me. My 2019 Ram has a blown engine and he found me a Ram loaner and said it’s mine till the truck is back up and running. Great experience More

TERRIBLY MANAGED. THE SERVICE MANAGER IS COMPLETELY UNPROFESSIONAL AND NO HELP WHATSOEVER. THEY DO NOT EVEN ANSWER YOUR PHONE CALLS OR RESPOND TO MESSAGES LEFT !! THE SERVICE MANAGER IS COMPLETELY UNPROFESSIONAL AND NO HELP WHATSOEVER. THEY DO NOT EVEN ANSWER YOUR PHONE CALLS OR RESPOND TO MESSAGES LEFT !! More

Im absolutely shocked and appalled that the service manager ignored all of my calls and voice-mails .. I'm having multiple issues with my 60 thousand dollars vehicle that I purchased from this dealersh manager ignored all of my calls and voice-mails .. I'm having multiple issues with my 60 thousand dollars vehicle that I purchased from this dealership.. All if these issues are covered under my vehicle warranty..I explained over the service manager's voice-mail what my issues are and I don't think these issues can wait until my ridiculous 2 month appointment... He refuses to get back to me to help me with a solution to this problem ..Customer services is poor... Not happy at all... More

Between Dianna and Tommy running service they’ve really got it running smooth. Refreshing to here someone say “pull it right in we’ll just take care of it”. No come back later or reasons they can’t take ca got it running smooth. Refreshing to here someone say “pull it right in we’ll just take care of it”. No come back later or reasons they can’t take care of a little thing. Very happy. More