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Serra Chevrolet

Birmingham, AL

4.1
895 Reviews
Call Dealership (205) 853-2906

1170 Center Point Pkwy

Birmingham, AL

35215

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895 Reviews of Serra Chevrolet

August 23, 2023

Chad Steinle was amazing in working with us to include tracking the vehicle from rail in KY to B'ham AL destination. We got what we wanted, and my husband is more than pleased with the 2024 Chevy Trax. More

by dcrjgibson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chadwick Steinle, Vicki Edwards
Report | Print
Aug 25, 2023 -

Serra Chevrolet responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Serra Chevrolet Birmingham. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Serra Chevrolet Birmingham Team

August 23, 2023

This dealership charged me $1000, advised me to buy bushings indicating it would resolve my issue. Based on their diagnostic. This didn’t address my problems and a $1000 later I have the same problem. More

by LAVARISTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tessa McCown, Vicky Wright
Report | Print
Aug 25, 2023 -

Serra Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Serra Chevrolet Birmingham Team

August 19, 2023

The dealer I had, ashley miles was awful. I spent 6 hours in the dealership to buy a car when I should’ve just left. My first time buying a car was the worst experience. More

by bridgmonkendall
Recommend Dealer
No
Employees Worked With
Ashley miles , Vicki Edwards
Report | Print
Aug 21, 2023 -

Serra Chevrolet responded

Thank you for taking the time to share your recent experience at Serra Chevrolet Birmingham. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Serra Chevrolet Birmingham Team

August 18, 2023

I purchased my vehicle July 1st 2023 it's been back to service 3xs. This last time they didn't fix it at all. More

by richardparker234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicky Wright
Report | Print
Aug 21, 2023 -

Serra Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

August 17, 2023

Haven't bought anything yet, but service is pretty good. Had a body repair on left side. More

by studmanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A black guy can't remember his name
Report | Print
Aug 18, 2023 -

Serra Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Serra Chevrolet Birmingham Team

August 10, 2023

Had a good experience with the service department on my visit. Customer service good ad More

by tyler1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Report | Print
Aug 12, 2023 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

August 07, 2023

My car stopped working after two days, customer service took forever just to answer my calls and have a conversation with me. Even after they have my car it has been two weeks and I’ve barely got any infor More

by khaylawashington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tessa McCown, Vicki Edwards
Report | Print
Aug 09, 2023 -

Serra Chevrolet responded

We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can make this right. Thank you for your feedback. Sincerely, The Serra Chevrolet Birmingham Team

August 05, 2023

I had a good experience at the service department. Customer service was nice to me. More

by tyler1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa McCown
Report | Print
Aug 08, 2023 -

Serra Chevrolet responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

August 05, 2023

Vickie worked very hard to put me in a decent car that I could afford. More

by tyler1002
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron, Vicki Edwards
Report | Print
Aug 08, 2023 -

Serra Chevrolet responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Serra Chevrolet Birmingham Team

August 01, 2023

The salesman was very helpful with finding a comfortable affordable vehicle that suits my needs. More

by Shanta C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles, Cedric Robinson
Report | Print
Aug 03, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

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