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Serra Ford Farmington Hills
Farmington Hills, MI
914 Reviews
At Serra Ford Farmington Hills we care deeply about your car-buying & servicing experience! With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Our dedicated service, collision, and parts experts are here for you. No matter what you're driving, we can help that vehicle give you more miles and better performance! Stop by our Ford dealership in Farmington Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day! Located at 39300 W 10 Mile Rd, Farmington Hills, MI 48335. Visit us today at Serra Ford Farmington Hills!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 914 reviews
December 13, 2023
Everybody’s very nice and my salesman. Blake Robberts is wonderful. He supplied me with exactly what I needed and I am enjoying my new edge. Blake Robberts is wonderful. He supplied me with exactly what I needed and I am enjoying my new edge. More
by Faye
Employees Worked With
Blake Robberts
December 12, 2023
I called the dealership service department to determine whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December whether they had the part to handle a recall on my 2023 Explorer. I was told that the parts were available, and scheduled an appointment for December 29 to have the recall completed. I dropped the car off on December 28, and on December 29 the dealership called to say that they did not have the part and it would take 4 to 6 weeks to get that part. It seems to me that the fact that the parts were not available when I was scheduled to take my car in, could have been communicated to me so that I didn’t waste my time taking the car in for the recall. More
by dlcas36756
Employees Worked With
December 09, 2023
Robert Bell was great! He helped me out and gave me genuinely great service!! Thanks Rob He helped me out and gave me genuinely great service!! Thanks Rob More
by Kashalangford137
Employees Worked With
December 08, 2023
Service is quick, coffee is good but most of all: I LOVE my 2020 Fusion my 2020 Fusion More
by calligal14
Employees Worked With
December 06, 2023
ford pass wasn't working, needed modem replaced. They claim they replaced the modem but a couple days later it doesn't work again. So I call to get it fixed and they said they can fit me in, in tw They claim they replaced the modem but a couple days later it doesn't work again. So I call to get it fixed and they said they can fit me in, in two weeks. So no defrosting the car for another couple of weeks due to a shotty repair job. Take your car somewhere else!! More
by b7979
Employees Worked With
November 27, 2023
Work done in a timely fashion. Only disappointment is they didn’t wash my car!!! Maybe Serra isn’t offering this like Holzer Ford did. Only disappointment is they didn’t wash my car!!! Maybe Serra isn’t offering this like Holzer Ford did. More
by mksobczak
Employees Worked With
November 22, 2023
Very good customer service throughout the sales process. Robert was very straightforward and helpful. Would definitely work with him again. Robert was very straightforward and helpful. Would definitely work with him again. More
by ann.schwark
Employees Worked With
November 20, 2023
Paid $175 for diagnostics. Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnos Was told it would cost another $500 to replace an ambient air sensor. I took it elsewhere to have the work done. That mechanic ran a 5 minute diagnostic then replaced the $15 part. What would have cost me $700 at this dealership for repair actually cost me $65 elsewhere. I will never return to this dealership again. More
by Wawro
Employees Worked With
Did not work with listed employees
November 19, 2023
It was a joy working with Robert! He was very knowledgeable and made the process of buying a car seamless! He was very knowledgeable and made the process of buying a car seamless! More
by Stewarco
Employees Worked With
November 17, 2023
Absolutely wonderful experience. Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new Will Kent was amazing with all the details and upgrades in purchasing a car today. Everyone was so knowledgeable and patient with me with all the new technology today. In the end of a great experience we have a Awesome, affordable, car that far reach our goal at the start of this journey. Thanks Will Kent and the amazing team. More
by Barbara French
