Serra Ford Farmington Hills

Great place to buy or lease a car. The sale person nick was really nice n very friendly and helpful to get me a good deal n show me how everything works. The sale person nick was really nice n very friendly and helpful to get me a good deal n show me how everything works. More

My wife and I were impressed with the overall car buying/leasing experience at Serra Ford. This is our second Ford Edge from Serra Ford of Farmington Hills, formerly Tom Holzer Ford (of blessed memor buying/leasing experience at Serra Ford. This is our second Ford Edge from Serra Ford of Farmington Hills, formerly Tom Holzer Ford (of blessed memory). Even with the change in ownership, the dealership hasn’t missed a beat. It was a great dealership under the tutelage of the Holzer family and when the baton was handed to the Serra family, the proud tradition of quality customer service and great value lives one. Our salesman extraordinaire, Mike Bate represents the dealership well. He puts his customers first making sure they’re educated about the vehicle they purchase without any high pressure tactics or other shenanigans. Mike made sure that we got the best deal possible on our 2024 Ford Edge applying all applicable rebates, loyalty and cash back offers. If you’re looking for a Ford vehicle, look no further than Serra Ford of Farmington Hills. And make sure to work with Michael Bate. You won’t be disappointed. More

Knowledgeable sales staff, helpful thoughts about vehicle models versus cost, with continuous follow-up through the entire purchasing process make Serra Ford the best dealer. models versus cost, with continuous follow-up through the entire purchasing process make Serra Ford the best dealer. More

On July 19, 2024, I attempted to contact the dealership for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my for a check engine light appointment. I had the codes run at Autozone. I needed to talk to someone since I was not sure if it was safe to drive my car. I could not talk to anyone and had to leave a voicemail at the Service Department. The voicemail said to schedule an appointment online since all service representatives were busy. I then tried to schedule an appointment online and my vehicle could not be found in the system despite purchasing my car here. I then called another Ford Service Department who answered the phone on the second ring. I was told by another dealership that I could drive my car safely. I then utilized the chat service and finally received a call back from the dealership and scheduled my appointment for August 1, 2024 at 8 a.m. The service representative told me that my car may only be diagnosed at the appointment and I may have to bring it back if the part is not in stock. I brought my car to the dealership on August 1, 2024. I was told that I would have to leave my car for 24 to 48 hours to just diagnose my car. There are no loaner cars available and I could be put on a wait list. I could reschedule my appointment once a loaner car is available. The service representative never told me that I had to keep my car at the dealership for 24 to 48 hours to just diagnose it. I do not want to pay $100 for a rental car for a check engine light. The dealership could not tell me when a loaner car would be available. I wasted my time trying to schedule an appointment and then going to the dealership. I have scheduled an appointment with another shop in two weeks. I would not recommend this shop. More

This dealership was professional and very helpful. Made the whole experience easier and less intimidating. Made the whole experience easier and less intimidating. More

Very nice dealership to work with, Robert Bell was helpful and pleasant to work with. Waiting room had a beverage bar and snacks and was comfortable for the short time I was waiting. helpful and pleasant to work with. Waiting room had a beverage bar and snacks and was comfortable for the short time I was waiting. More

Great salesman I would recommend him to anyone. Very clean environment with friendly salespeople. Great inventory. Very clean environment with friendly salespeople. Great inventory. More

Noticed a lot of improvement in the service department in the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. the last year. Went in to make an appointment expecting a 1 week wait and was surprised that they did it in 2 hours while I waited. More

Prompt service. Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar Very friendly and professional. Waiting room was comfortable and appreciated the beverage bar More

I can’t thank Scott enough for making our buying experience so pleasant. Scott went out of his way to accommodate us with transportation, allowing my wife to take care of a personal matter (an experience so pleasant. Scott went out of his way to accommodate us with transportation, allowing my wife to take care of a personal matter (and take our vehicle home) while allowing me to use a vehicle (we bought said vehicle)to go to my local bank to get a cashiers check to complete our purchase. Great buying experience. I will recommend Scott and Serra Ford to friends and family. More