Serra Ford Rochester Hills

Superior Service Three years ago I wandered into Huntington Ford and was mildly interested in buying a Fusion. I met with Jim Bommarito who patiently answered my quest Three years ago I wandered into Huntington Ford and was mildly interested in buying a Fusion. I met with Jim Bommarito who patiently answered my questions down to the most frustrating detail. He was patient. Every six to eight months, I called, came in, checked the price and kicked the tires. I shopped around. I went to the Detroit Auto Show. I test drove a number of cars. I kept coming back to Jim and the Ford Fusion. Yesterday I finally bought the car of my dreams and drove it home. Jim even found an extra rebate and announced "happy birthday" knocking $500 off the price of the car. I couldn't be more happy. When I buy my next new car in 17 years, I will be sure and come back to Huntington Ford to see if Jim is still there. More

Poor Service Department Brought in a 2013 Ford Escape for service due to squeaking front brakes June 24th 2014. The service department said they checked the brakes well and Brought in a 2013 Ford Escape for service due to squeaking front brakes June 24th 2014. The service department said they checked the brakes well and couldn't find anything wrong. I accepted this thinking they would wear and the noise would subside. The noise became louder every time the brakes were applied. Returned to Huntington Ford on Julu 8th 2014 and left car for the day. Told service person that after driving the car for 15 minutes the brakes squeaked very loudly (100%) of the time. They said they would take it on a good test drive. That afternoon the service department called and said again, they couldn't find anything wrong with the brakes or rotors. I was told they had driven the car for a while and did not hear the noise. I thought to check the odometer when I dropped off the car, then checked when I picked it up. 2 miles were driven. I was quite upset. My husband called and spoke to Dave Watt (Service Manager) who said they drove the car for 15 minutes. Dave blantly lied about how long / far the car was driven. Next we contacted Brad Schiller (General Manager) and explained the situation. Brad was nice but did not even offer an appology for Dave lying or to say he will confront Dave and tell him customers can not be lied to. July 10th 2014 6:30PM took car back to dealer after driving 20 minutes from work. Brakes were squeaking very loudly. Serviceman drove the car and acknowledged the sound. Car was left overnight for service work. Brad nor the serviceman never appoligized for my inconvience or their lack of driving the car further the first two times. I would not reccomend this dealership to anyone !!!!!!!!!!!!!!!! The service department is NOT representing Ford Motor Company the way they should be. More

Repeat Customer My wife and I have been returning to Huntington Ford for the past 12 years whenever we are in need of a new vehicle. While the location is very conve My wife and I have been returning to Huntington Ford for the past 12 years whenever we are in need of a new vehicle. While the location is very convenient for us, we continue to return because of the service. Jim Bommarito has been our go-to car salesman - he is friendly, trustworthy and always looking out for our needs. The new car buying process is made easy when dealing with Jim. We'll be coming back for years to come. More

Best Car Buying Experience I Have Ever Had My sales professional Anastasia Savina is in a word OUTSTANDING. She went above and beyond to not only make my experience pleasant but has built a rel My sales professional Anastasia Savina is in a word OUTSTANDING. She went above and beyond to not only make my experience pleasant but has built a relationship with me that has resulted in my 3rd vehicle purchase from her. The finance manager Mike is a true professional and creates a seamless transaction with choices for my new vehicle. I will definitely be a return customer. Special thanks to them. For my first experience with the SYNC feature on my new Explorer - Anastasia took time on 2 separate occasions since my purchase to train my on how to use my Sync. She also made sure to let me know if I had any difficulty or addition questions she would assist me further. She is a true asset to both the dealership and Ford Motor Company. Leaving my without any additional questions, Anastasia was incredibly thorough with her guidance and completely exceeded my expectations of my new Ford Explorer - I am very pleased with my purchase and can't wait to drive it! Anastasia and Mike were the main reasons that I decided to purchase my new Ford Explorer from Huntington Ford; I will be a repeat customer because of their level of excellence. - Melissa More

Great Expiernce My boyfriend and I had a very complicated situation with registration and Kristina from accounting was amazing. Our sales guy Tread made the purchasi My boyfriend and I had a very complicated situation with registration and Kristina from accounting was amazing. Our sales guy Tread made the purchasing of the vehicle simple and passed us to Kristina for details. The care she took with us was more than she had to do. I am so grateful she took care of all the details and was so truthful with the best option for us. More

My New 2014 Lease! We were referred to Jim Bommarito in 2012 by a family friend when it was time for me to purchase a new car for the first time since I turned 16! He wa We were referred to Jim Bommarito in 2012 by a family friend when it was time for me to purchase a new car for the first time since I turned 16! He walked us through every scenario possible - lease vs. buy and every number/down payment we could think of. We finally got to a number we were comfortable with and decided to lease a 2012 Escape LTD and I'm so glad that I did! I received mailings about Early Bird Termination Lease Pull Ahead programs in February 2014, but the numbers were not that great so we waited. Jim got in touch with me as soon as some additional rebates were available and I got closer to the monthly payments I had already been paying on the 2012 Escape, which was fully loaded. The 2014 Escape I had priced out didn't have everything my last one did (no heated seats or sunroof), but it did have some upgrades I didn't have on the last one (EcoBoost, MyFord Touch) so I felt very pleased with the price. My only complaint was the paperwork took some time. Despite that, when my husband is ready to get out of his 2010 GMC Sierra and get into an F-150, we'll be in touch with Jim at Huntington Ford! More

Top-notch sales service This is the third vehicle I have bought from Jim and his service is like no other. He is always willing to meet with me no matter what and has always This is the third vehicle I have bought from Jim and his service is like no other. He is always willing to meet with me no matter what and has always worked to get me the best deal. More

New Ford Escape Leasing Experience Very pleased with my experience at Huntington Ford in Rochester Hills. Jim Bommarito and Isiah Eller were wonderful to me. Both were so professional Very pleased with my experience at Huntington Ford in Rochester Hills. Jim Bommarito and Isiah Eller were wonderful to me. Both were so professional and attentive to my specific needs. Really appreciated the extra time they spent with me explaining all the new features on the Escape. They definitely made me feel as if I could call on them anytime if I had further questions or concerns. Now I'm really enjoying my new car. Thanks for making car leasing so "stress-free". Highly recommend them to all my friends. SES from Troy More

Excellent Outstanding Professional Experience Jim Bommarito is an excellent sales professional. He did an outstanding job of assisting me in the selection of the vehicle and handling the entire p Jim Bommarito is an excellent sales professional. He did an outstanding job of assisting me in the selection of the vehicle and handling the entire process of a new lease. I asked a lot of questions and always felt I was not "bothering" him.He took care to make sure I understood the contract and I did not feel the least bit rushed. Jim took the time to provide the extra attention of delivering the car and explaining all the features. He also took extra care to make sure all the stickers were off the car and mats were in place. I am a returning customer and plan to be in the future and I would most certainly ask for Jim. Many thanks to Jim and the all the personnel who made sure my visit was pleasant. More

Leasing Vehicle My overall experience in recently leasing a 2014 Ford Escape from Huntington Ford was very positive and enjoyable. This vehicle leasing experience was My overall experience in recently leasing a 2014 Ford Escape from Huntington Ford was very positive and enjoyable. This vehicle leasing experience was made pleasant and stress-free due to the professionalism and honesty of my salesman, Jim Bommarito. He listened to my needs and concerns, answering questions, making suggestions, reviewing discounts available, and genuinely making me feel at ease with my lease decision and price. Jim worked with me to make sure that I got the vehicle I wanted at a fair price and delivered it when it was convenient for me. I am certain that the lease price was fair because it was in line and slightly better than several other lease prices I received from other Ford dealers in the area. Jim delivered the vehicle on time and in excellent condition. He spent a significant amount of time going over the new technical components of my vehicle: voice commands, temperature and radio settings, blue-tooth phone use, auto vs. manual exterior lighting, cruise control, new location of wiper control on steering column, new location of fuel filler door on right (passenger) side of vehicle, etc. When I'm in need of another vehicle, or if friends or relatives are in the market for a new or used vehicle, I will most definitely suggest contacting Jim Bommarito at Huntington Ford. More