Serra Ford Rochester Hills

Serra Ford added $500 to sticker price at closing without my knowledge. They justified it as an insurance coverage from Ford. Very dishonest approach. Please be aware that if you buy a car from them, ju my knowledge. They justified it as an insurance coverage from Ford. Very dishonest approach. Please be aware that if you buy a car from them, just count on $500 more at signing and disregard the no haggle price. It only goes up. More

Great people who work there and always willing to help . The GM, JR, understood our needs and was very helpful. The salesperson, Shannon, is a delight to work with. The GM, JR, understood our needs and was very helpful. The salesperson, Shannon, is a delight to work with. More

Another great experience with the Serra Ford Rochester Hills team! Alonso Medina led the purchase process. After letting Alonso know what we were looking for, he went to work relentlessly to find the per Hills team! Alonso Medina led the purchase process. After letting Alonso know what we were looking for, he went to work relentlessly to find the perfect vehicle for us and within our budget. More

Great experience! If you're in the market for a new or used vehicle I highly recommend asking for Shawn Burchi. She's a seasoned saleswoman with a lot of knowledge t If you're in the market for a new or used vehicle I highly recommend asking for Shawn Burchi. She's a seasoned saleswoman with a lot of knowledge that will make your purchase smooth and enjoyable. More

I’m one of those people that research for like 6 months before I make a decision, especially when speeding 100k. After researching online I made a trip to my local dealer Serra Ford in Rochester Hills, MI. before I make a decision, especially when speeding 100k. After researching online I made a trip to my local dealer Serra Ford in Rochester Hills, MI. I had the pleasure of speaking with Rachel Kupke sales advisor. I had a multiple question about different features of the 2024 F350 Diesel. Especially the new HO motor. If she didn’t know the answer she would run back and talk to her diesel technicians and bring back the answers. I had them build 3 different trim packages out to compare specs and prices, this was even before the order banks opened. I never felt rushed or pressured to even buy. Once to order banks opened I went in to the dealership again place my order and they didn’t even require a deposit. About a week later I want to change an option on the order and it was no issue. The tank was full of fuel and Def fluid was full. Took delivery last week with issue. The tank was full of fuel and Def fluid was full, the dealership even matched a ESP price form another dealer online. I would recommend this dealer and sales advisor if your looking for a new vehicle. More

Greets as soon as you walk in. Very polite and everyone I had to go see was extremely very helpful. Very polite and everyone I had to go see was extremely very helpful. More

Purchased a new vehicle from Mike Brown @ Serra Ford. From start to finish, everything was straight forward and easy; no snags or surprises. Mike kept me informed throughout the process and all of my que From start to finish, everything was straight forward and easy; no snags or surprises. Mike kept me informed throughout the process and all of my questions were answered right away. More

Wonderful experience! I was on the hunt for a very specific vehicle and Serra Ford had it...only 1,200 miles away from us. Carrie was our point of contact and she was fabu I was on the hunt for a very specific vehicle and Serra Ford had it...only 1,200 miles away from us. Carrie was our point of contact and she was fabulous! She's to the point and answered all of my questions. They allowed us to put a deposit down until we could travel from Louisiana to Michigan. Everyone at the dealership was so nice and things went quickly and easily. They gave us a good deal on our trade in and the vehicle we bought was priced great, so I couldn't be happier. I love my new mini van and would definitely buy another vehicle from Carrie! More

Shannon was such a help. I really enjoyed purchasing a vehicle from her. I would highly recommend! I really enjoyed purchasing a vehicle from her. I would highly recommend! More

If you are looking for a great dealership, this is it. Ask for Mike Brown Ask for Mike Brown More