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Serra Ford Rochester Hills
Rochester Hills, MI
1,480 Reviews
At Serra Ford Rochester Hills, we care deeply about giving our customers an enjoyable car-buying or -servicing experience.
With an incredibly large selection of both new and pre-owned vehicles for sale, we make sure each person that enters our Michigan dealership leaves with a car, truck or SUV that has everything they envisioned and more. Stop by our Ford dealership in Rochester Hills, MI, and let us help you find a vehicle that transforms any drive you take into the highlight of your day!
Walk into our Michigan Ford dealership anytime and you can expect to be assisted by a member of our Ford sales team within moments. The Serra Ford Rochester Hills sales professionals take pride in maintaining a friendly, no-pressure sales environment to ensure that our customers feel fully confident in their decision to lease or buy a new Ford or used vehicle. We also have experienced Ford service technicians on site to help keep your vehicle running like new, and if you'd like to make a repair on your own you can easily order OEM Ford parts through our parts center. Whether you're looking to buy a new Ford, a pre-owned Ford or a used vehicle of a different brand, our Ford sales team is sure they can match you with a vehicle that checks off every box on your list.
At Serra Ford Rochester Hills, our first priority is the satisfaction of our customers, so come visit our Michigan Ford showroom to see how we can make your car-buying decision an enjoyable and stress-free experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,480 reviews
May 22, 2026
We were met with professionalism and provided with all options of vehicles to drive before final purchase options of vehicles to drive before final purchase More
by scottak65
Employees Worked With
May 21, 2026
I purchased a vehicle that had been worked on by the dealership. Within a week I had a major oil leak, multiple seals needed to be re done, and lines needed to be replaced. Being that I was not from the dealership. Within a week I had a major oil leak, multiple seals needed to be re done, and lines needed to be replaced. Being that I was not from the area I had to take the vehicle to another ford service center and it took three weeks for me to get my vehicle back because they argued back and forth who was responsible for the cost of the fix (Ford or Dealership). More
by lukejae
Employees Worked With
May 20, 2026
I came in with my sons. We were welcomed warmly. We asked for Michelle who had previously assisted my son with a purchase of a used car. They directed us to her. We were welcomed warmly. We asked for Michelle who had previously assisted my son with a purchase of a used car. They directed us to her. More
by lenchek
May 13, 2026
Shawn Burchi is amazing! I have purchased my last two vehicles from her, and have never been disappointed. She analyzes your situation and makes the easiest recommendations f I have purchased my last two vehicles from her, and have never been disappointed. She analyzes your situation and makes the easiest recommendations for you. Truly thrilled with her expertise! More
by Dsmom
Employees Worked With
May 09, 2026
Lazer Volaj was an amazing dealer! Quick and super friendly. I would recommend him to others. Quick and super friendly. I would recommend him to others. More
by tlknthunder
Employees Worked With
April 30, 2026
Laser is so helpful and kind. He worked very well with me, a woman. I would recommend working with him. He worked very well with me, a woman. I would recommend working with him. More
by Sabahatmalouf
Employees Worked With
April 30, 2026
My first service I requested an oil change and tire rotation. I expected my fluids checked and topped off, didn’t happen and neither did the tire rotation! Second service again requested a tire rotati rotation. I expected my fluids checked and topped off, didn’t happen and neither did the tire rotation! Second service again requested a tire rotation & recall service. I get a call hour later stating they looked in my glove box & center console for wheel lock & never found it. So they said they could cut it off and replace. I need my tires rotated because fronts are bald back are brand new! So I agreed. I get charged around $100. I get my vehicle back I open the spare tire compartment and the wheel lock is right there in plain site! Not only was I charged for this now I don’t have wheel locks. Ridiculous! More
by Jaimecv25
Employees Worked With
April 29, 2026
Michele Dargis and Joshua Douglas were amazing she took the time to find me the perfect truck and was in constant communication until the final signatures. She went above and beyond with her service and he the time to find me the perfect truck and was in constant communication until the final signatures. She went above and beyond with her service and her dedication. Thank you Michele for helping me find my truck More
by jdemos55
April 25, 2026
I've been coming to Serra Ford for about ten years now and it's always a great experience. and it's always a great experience. More
by Dalian
April 20, 2026
Dealership was very responsive to my needs. Even though there were multiple customers in the dealership, I was treated as though I was the only one there. The friendliness and professionalism o Even though there were multiple customers in the dealership, I was treated as though I was the only one there. The friendliness and professionalism of the staff was above and beyond my expectations More
by rroberts
