Serra Ford Rochester Hills

Well done I accompanied my fiance to drop off her Ford Escape for service. We met with Mike Fortuna and he assisted us on with her recall and repairs. Duri I accompanied my fiance to drop off her Ford Escape for service. We met with Mike Fortuna and he assisted us on with her recall and repairs. During typical conversation, I mentioned to Mike that I had lost my remote start keyfob on my Dodge truck. He stated they wouldnt have Dodge parts in inventory but grabbed his manager ask he walked by for suggestions. David Duncan suggested their remote start installer look at the vehicle since it was not a factory installled remote starter on this vehicle. His tech came out to the vehicle and within minutes was able to program a new keyfob to my system for a fraction of the cost I was quoted elsewhere. Well done and great job to your team. More

DO NOT TRUST THIS DEALERSHIP!! PLEASE READ TO AVOID A BIG HE ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl Galka and David Watt spoke to me in their office reassuring me I would be taken care of and the roof would be replace to as good or better than new condition. Getting the vehicle back after a week they returned a vehicle that now had a torn leather seat, hanging overhead console and a trim piece that fell off on my way home. They used metal screwdrivers to remove the trim (pictures attached). When I arrived home I grabbed a ladder and checked the roof and sure as can be they used bondo/filler to repair the job. I used a digital coating thickness gauge and it buried the meter which checks up to 2mm thickness. The vehicle was not cleaned before or after the repairs and was repaired in a way I was absolutely assured it would not. There is debris, pits, waves and even a human hair in the paint (as pictures show). I returned to the dealership a few days later to discuss this with David Watt and I was handed me off to David Duncan. I shared the pictures and concerns with David Duncan and he said it meets the industry standards and it is as good as new. I asked him if that was the case would he put a vehicle like this on his lot and sell it as new? He said "We do it all the time." Not satisfied with that answer I headed to the showroom to see if I can speak to Pat Scoggin (owner) so he can make things right. He was out at lunch so I waited 30+ minutes. When the owner came to see me he was very brief and said he had no time for me or even listen to my issue. I have 3 estimates from collision shops (one which is a Ford dealers). The estimates range from $8,500 - $10,000 to repair the roof correctly. I have the invoice from Huntington Ford that is $935 they spent on repairs. The first collision shop spotted a stress crack in the window (picture attached) which leads them to believe there is structure damage. I went to the dealership and showed this to David Duncan. He said it was a stress crack but I cannot prove it was due to this accident and for me to take it up with Ford Motor Company as they build the vehicle wrong and the reason it cracked. Please keep in mind the vehicle was crashed on January 11 and repaired on January 25th. I showed him the cracked windshield on February 7th. DO NOT TRUST THIS DEALERSHIP ON THEIR WORD AND BE SUSPECT OF ANY NEW CAR YOU MAY BUY OR HAVE BOUGHT FROM THEM!! THIS DEALERSHIP DOES NOT DO RIGHT BY THEIR CUSTOMERS EVEN WHEN THE CUSTOMER IS ZERO % AT FAULT!! More

Great service!! Greg was very helpful and awesome in knowing my needs for the right vehicle. He went above and beyond to help me get in the right car for my needs and Greg was very helpful and awesome in knowing my needs for the right vehicle. He went above and beyond to help me get in the right car for my needs and even added extras for me. My family has bought cars from him in past and spoke highly about his service to them. I was very pleased with him as they were. And will use him in the future on any needs or service.thank you Greg!!!!! More

Buying my van for my growing family I throughly enjoyed the buying process of my Chrysler town and country! My dealer (Kathy Hone) made the experience and process easy and convenient. Sh I throughly enjoyed the buying process of my Chrysler town and country! My dealer (Kathy Hone) made the experience and process easy and convenient. She worked around mine and my husbands schedule to make the purchase happen . Everyone was very nice and greeting and Kathy always had a great positive attitude . I will always send my business to Huntington Ford and recommend Kathy Hone as your personal dealer ! More

Professional quality service I typically dread the process of getting my car serviced. However Mike was polite, personable, and very helpful- making the process a breeze and my st I typically dread the process of getting my car serviced. However Mike was polite, personable, and very helpful- making the process a breeze and my stress at ease! Thank you again, I’ll be a happy returning customer! More

MUST SEE ANGELO 2019!!!! Purchased another company vehicle from Angelo. I don't think twice where to buy, it's always Angelo at Huntington Ford. So easy, I call Angelo and Purchased another company vehicle from Angelo. I don't think twice where to buy, it's always Angelo at Huntington Ford. So easy, I call Angelo and let him know what I need and within 24 hours it's a signed deal and another happy experience!!!! More

So Exceptionally Pleased With The Experience I Had. I loved the whole process that I went through as well as the experience that I had at Huntington Ford with Kathy Hone. I bought my son's first car two I loved the whole process that I went through as well as the experience that I had at Huntington Ford with Kathy Hone. I bought my son's first car two years ago and it runs great! Kathy Hone made sure we were well taken care of and answered all of our questions while being so professional, pleasant and concerned about us as her Customer. She made us feel just like family. Kathy Hone is just AWESOME!!!!!! Thank you Kathy and Huntington Ford for giving me and my son such a wonderful experience as we bought his first car! We appreciate all that you do. More

Fantastic service The sales rep was super friendly. They held the car for us while we were getting financed. They stayed late so we could pick up the car. The sales rep was super friendly. They held the car for us while we were getting financed. They stayed late so we could pick up the car. More

Great knowledgeable service Very thorough process. Good choice of used and new vehicles with staff to answer all questions, Very courteous, polite, and professional. Great choice Very thorough process. Good choice of used and new vehicles with staff to answer all questions, Very courteous, polite, and professional. Great choice after auto show in Detroit. Good time to shop! More

Painless!!! Huntington Ford always takes care of me and my cars. I have bought my second Ford from Greg Z. He and his team helped me from the Service Center to th Huntington Ford always takes care of me and my cars. I have bought my second Ford from Greg Z. He and his team helped me from the Service Center to the New Car purchase. We've now bought a used car and new car from Greg Z. In addition, they did all the leg work so I was able to communicate via email or phone or text, then when I arrived I basically signed and left. I had already driven my car on the test drive. Even when I switched up on colors, Greg was so nice and had the new color waiting for me! I love my new EDGE! :) Thanks Greg and Ford Credit! :-) More