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Serra Ford Rochester Hills - Service Center

Rochester Hills, MI

4.7
139 Reviews

139 Reviews of Serra Ford Rochester Hills - Service Center

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September 22, 2017

Good service on a Mustang with rear axle issues It took a little bit for them to diagnose the issue. I had to come in to show them it wasn't my tires that was the source of the noise. After that, th More

by JohnHa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Serra Ford Rochester Hills responded

This is great news! Thank you!

September 08, 2017

Great customer service! While getting my vehicle serviced, Dan Peterson was extremely helpful and very knowledgeable about the service my car needed. Dan is very friendly and More

by Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Dec 11, 2018 -

Serra Ford Rochester Hills responded

This is so great to hear! Thank you for your kind review!

September 08, 2017

Quick repair and very helpful customer service Dan was great to work with - he let me know up front that the issue that I was experiencing was likely related to a warrantied issue. He explained the More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Peterson
Dec 11, 2018 -

Serra Ford Rochester Hills responded

This is so great to hear! Thank you!

August 31, 2017

Repairs done quickly My Ford Escape started having some problems. I took it in to Huntington Ford. John Locher helped explain the process, what repairs were need and the c More

by escape2010
Recommend Dealer
Yes
Employees Worked With
Dec 11, 2018 -

Serra Ford Rochester Hills responded

Thank you! We hope we get to see you again in the future!

August 14, 2017

Caring and Kind Service Matt and Dave together teamed in providing us with exceptionally considerate repair service, for our 2009 Escape. Their work was most effective and ti More

by Bob Skubic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Serra Ford Rochester Hills responded

Thank you!

August 01, 2017

Exceptional service Every time i go to Hunnington Ford for service John locher and the entire staff make you feel comfortable. Not to mention the service on my vehicle i More

by oberry300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Serra Ford Rochester Hills responded

This is so great to hear! Thank you!

July 26, 2017

Ask for Greg I recently had my Ford Focus serviced at Huntington Ford. I dealt with Greg Singh, he was very helpful and well informed. My car was in and out and ov More

by Ashley Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Serra Ford Rochester Hills responded

This is great news! Thank you!

July 19, 2017

The dealership can't be trusted. I marked my tires before they took my car they said they rotated them they lied it was never done. The service manager he is useless doesn't care. More

by Lj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Peterson
July 12, 2017

Great Service of my vehicle. Had normal service and repaired a tire leak. Would recommend them to family and friends. Thanks for the great Service More

by Aaron91580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Serra Ford Rochester Hills responded

Thank you!

June 27, 2017

Great service I had my car in for service and the process was very easy and stress-free with Greg. He was so friendly and efficient, which helped to take a lot of w More

by Dr31989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Serra Ford Rochester Hills responded

Thank you, we love Greg too!

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