Serra Honda O'Fallon

I purchased a new Honda this week from Jose at Serra Honda, what a great experience and what a great and knowledgeable young man. I highly recommend you see Jose if you’re in the market for a Honda . Honda, what a great experience and what a great and knowledgeable young man. I highly recommend you see Jose if you’re in the market for a Honda . More

My salesman Brandon was helpful, resourceful, congenial and mindful of my concerns, all of them. and mindful of my concerns, all of them. More

I came to Serra Honda to see a vehicle and hear about my options for my lease. Jose walked me through several options and got me in a vehicle; he was friendly, explained things, and I felt absolutely no pre options for my lease. Jose walked me through several options and got me in a vehicle; he was friendly, explained things, and I felt absolutely no pressure. I also left my garage opener in my trade in and he saved it for me so I could come get it. I’d definitely recommend working with him. More

My Mom and I were in last Saturday to get her a car and we had great service from Jose Diaz. He was very patient with us and even helped us compare options of a Toyota vs. Honda. She was so happy to go w we had great service from Jose Diaz. He was very patient with us and even helped us compare options of a Toyota vs. Honda. She was so happy to go with the Honda HRV Sport 2024! It was a great value and less expensive then the Toyota with more options. We will definitely tell everyone about the great dealership and how awesome Jose was with us!!! More

Excellent Service . .. Quick, easy, painless. Our sales rep, Bryanna, was pleasant and professional. No pushy sales tactics, just informative and helpful. She sent videos .. Quick, easy, painless. Our sales rep, Bryanna, was pleasant and professional. No pushy sales tactics, just informative and helpful. She sent videos and pictures of our new van and helped us make the right choice and after the sale the owner of the dealership Mike Williams even delivered it personally 4.5 hours one way to our home, What a dealership. 5 stars all the way. More

This just might be the best car buying experience I’ve ever experienced. Everyone was so nice and not pushy one bit. José was incredible! We will be coming back for future vehicle purchases. ever experienced. Everyone was so nice and not pushy one bit. José was incredible! We will be coming back for future vehicle purchases. More

Jose did us wrong! Went to look at vehicle and my husband noticed leak Jose said he would have the mechanic there look at it while we would go eat and come back. We got Went to look at vehicle and my husband noticed leak Jose said he would have the mechanic there look at it while we would go eat and come back. We got his call saying leak was from rain and when we went back Jose told us it was in the process of being sold, not good at communicating to us or other person if there was really someone else buying it! More

Jeff and Sean made the process of buying a truck quick, simple, and an informative experience. Overall, I would definitely recommend this dealership for anyone looking to buy a reliable vehicle that they simple, and an informative experience. Overall, I would definitely recommend this dealership for anyone looking to buy a reliable vehicle that they will be satisfied with. More

I had my car in for routine brake maintenance and drove extra far to go to this dealership because they had such a good price for standard pad and rotor resurfacing job. About an hour in, the person wh extra far to go to this dealership because they had such a good price for standard pad and rotor resurfacing job. About an hour in, the person who did my intake came over to me to share their "findings." They claimed the alignment on the car was so bad that their machine couldn't even measure my car in addition to an assortment of other "needed" items totaling almost $900. Interestingly, I had my oil and transmission fluid changed at my regular dealership just the week before and they did a multipoint inspection that revealed nothing needed except the hatch wiper blade. My regular dealership even went as far as to say that it was a little early to do the brakes as they measured them at 5mm and normally you can go to 4mm. They showed that the alignment was well within spec as well. So I told the intake person at Serra all of this and suddenly there was a lot of back peddling. I was told their alignment machine is a little bit "finicky" and that after looking again the brake fluid looked OK etc. I declined all the extra "needed" services and asked how much longer it would be. They said about an hour which was about right. The price for the brake job was honored although I had to correct them about that too at one point. And although they advertise complimentary car wash with all service, they didn't ask me if I wanted a wash and they didn't run my car through. So based on this experience I will likely not return to this dealership in the future. Offering low prices so you can try to coerce people into more or additional repairs seems like bad business to me and I don't want to reward that kind of dishonesty. Also interestingly, after being specifically asked to verify all my information, I received no follow-up email or text asking about the service or how it went. I also plan to send the 2 different multipoint inspection reports to Honda Corporate to see if they can figure out what is at the heart of the quality control issue given this car is a low milage vehicle that was in these dealerships a week apart. More

The Honda is always helpful and courteous. There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most import There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most important to address. I appreciate that! I am also aware that they are the messengers, they don't cause the issue. xxxx happens, its not their fault. They tell me about it and if it needs to be addressed at that time or can wait. I like that. Thanks again! More