Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serra Honda O'Fallon
O'Fallon, IL
99 Reviews
At Serra Honda O'Fallon, our MISSION is to provide a hospitable culture where employees and customers feel like our dealership is a place they want to be. We set ourselves apart from others by making sure every engagement is met with honesty and integrity while building brand loyalty. With great effort, through every interaction and transaction, we WILL be fair, transparent and enjoyable to work with.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 99 reviews
December 12, 2023
My Mom and I were in last Saturday to get her a car and we had great service from Jose Diaz. He was very patient with us and even helped us compare options of a Toyota vs. Honda. She was so happy to go w we had great service from Jose Diaz. He was very patient with us and even helped us compare options of a Toyota vs. Honda. She was so happy to go with the Honda HRV Sport 2024! It was a great value and less expensive then the Toyota with more options. We will definitely tell everyone about the great dealership and how awesome Jose was with us!!! More
by jasonharms08
Employees Worked With
Helpful December 07, 2023
Excellent Service . .. Quick, easy, painless. Our sales rep, Bryanna, was pleasant and professional. No pushy sales tactics, just informative and helpful. She sent videos .. Quick, easy, painless. Our sales rep, Bryanna, was pleasant and professional. No pushy sales tactics, just informative and helpful. She sent videos and pictures of our new van and helped us make the right choice and after the sale the owner of the dealership Mike Williams even delivered it personally 4.5 hours one way to our home, What a dealership. 5 stars all the way. More
by Chris Phelan
Employees Worked With
Bryanna
November 30, 2023
This just might be the best car buying experience I’ve ever experienced. Everyone was so nice and not pushy one bit. José was incredible! We will be coming back for future vehicle purchases. ever experienced. Everyone was so nice and not pushy one bit. José was incredible! We will be coming back for future vehicle purchases. More
by matt_kuebler
Employees Worked With
August 07, 2023
Jose did us wrong! Went to look at vehicle and my husband noticed leak Jose said he would have the mechanic there look at it while we would go eat and come back. We got Went to look at vehicle and my husband noticed leak Jose said he would have the mechanic there look at it while we would go eat and come back. We got his call saying leak was from rain and when we went back Jose told us it was in the process of being sold, not good at communicating to us or other person if there was really someone else buying it! More
by Amy Jones
Employees Worked With
July 19, 2023
Jeff and Sean made the process of buying a truck quick, simple, and an informative experience. Overall, I would definitely recommend this dealership for anyone looking to buy a reliable vehicle that they simple, and an informative experience. Overall, I would definitely recommend this dealership for anyone looking to buy a reliable vehicle that they will be satisfied with. More
by Sam
Employees Worked With
Jeff Hill and Sean Griffin
June 06, 2023
I had my car in for routine brake maintenance and drove extra far to go to this dealership because they had such a good price for standard pad and rotor resurfacing job. About an hour in, the person wh extra far to go to this dealership because they had such a good price for standard pad and rotor resurfacing job. About an hour in, the person who did my intake came over to me to share their "findings." They claimed the alignment on the car was so bad that their machine couldn't even measure my car in addition to an assortment of other "needed" items totaling almost $900. Interestingly, I had my oil and transmission fluid changed at my regular dealership just the week before and they did a multipoint inspection that revealed nothing needed except the hatch wiper blade. My regular dealership even went as far as to say that it was a little early to do the brakes as they measured them at 5mm and normally you can go to 4mm. They showed that the alignment was well within spec as well. So I told the intake person at Serra all of this and suddenly there was a lot of back peddling. I was told their alignment machine is a little bit "finicky" and that after looking again the brake fluid looked OK etc. I declined all the extra "needed" services and asked how much longer it would be. They said about an hour which was about right. The price for the brake job was honored although I had to correct them about that too at one point. And although they advertise complimentary car wash with all service, they didn't ask me if I wanted a wash and they didn't run my car through. So based on this experience I will likely not return to this dealership in the future. Offering low prices so you can try to coerce people into more or additional repairs seems like bad business to me and I don't want to reward that kind of dishonesty. Also interestingly, after being specifically asked to verify all my information, I received no follow-up email or text asking about the service or how it went. I also plan to send the 2 different multipoint inspection reports to Honda Corporate to see if they can figure out what is at the heart of the quality control issue given this car is a low milage vehicle that was in these dealerships a week apart. More
by mark
Employees Worked With
Lauren Coleman
May 14, 2023
The Honda is always helpful and courteous. There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most import There have been times when my car needed something additional. It's frustrating, yes, but they always present me with options for what is most important to address. I appreciate that! I am also aware that they are the messengers, they don't cause the issue. xxxx happens, its not their fault. They tell me about it and if it needs to be addressed at that time or can wait. I like that. Thanks again! More
by kdw4257
Employees Worked With
Other Employees :
I wish I could remember! But every time I've been there every person was wonderful @!
May 14, 2023
Very friendly all work done on time Kent was very helpful and explained all he work done and explained all he work done More
by boswell.1234
Employees Worked With
Other Employees :
Kip Rhien, Kris Riskovsky
June 03, 2022
TLDR: Terrible service department, car had to go back too many times, had my car way too long. Made an appointment for my Accord on a Saturday as there was a few problems needing addressed. Unfortunately, many times, had my car way too long. Made an appointment for my Accord on a Saturday as there was a few problems needing addressed. Unfortunately, during the week, my alternator went out so I called and made an appointment for the next day. Ended up having it towed through my AAA. We got a text message link for the inspection and estimate of work needing done. We told them to do EVERYTHING (found out afterwards they didn't include stuff) and paid nearly $2k down payment for almost $4k worth of work. They told us they were waiting for parts that had just arrived, but it should be done late Friday or early Saturday. We were told this early Friday morning. After no word I called at noon Saturday. The guy had no idea what was going on with it and the service advisor for my vehicle was not working that day. The guy working supposedly looks and says oh we are waiting for parts that looks like they are coming Tuesday. I said no, we spoke with Bobby and he confirmed everything came in the previous day and that it would be ready early Saturday at the latest. He said he would try to get it going to call back in a few hours and seemed annoyed. I called at 4:45 since they close at 6 and we live 30 min away give or take with traffic and it was storming horribly. They said they were doing brakes, had to do alignment and take it for a test drive. We make it by about 530 and they're still working on it. Once it was done the guy literally drove it immediately around the building back into the garage, not even a little cruise through the entire lot. That was the test drive. My fiancee got in and pulled it around. As soon as he pulled it out they shut the doors and turned off the lights. So he pulls up by me and it's making a terrible noise it never made. Since it was storming and we had our son we decide to get it home to the garage to look at is since we clearly couldn't talk with Honda. Get it home to find power steering fluid everywhere, with no sign of a leak. According to their own inspection, nothing was wrong with my power steering when it went in. I called back and kept getting the run around and them telling me to get it towed again. I'm not paying for a tow for something we clearly didn't do. Finally he says use our towing for now and we will see if you owe... They get it back and just change o rings and said it was good and no cost. Got it home and it was fine. Next morning on a cold start it's doing it again. So we take it back up there. Now suddenly my power steering pump is no good. And it needs ordered. Which took another few days and another $700 plus. I finally get to go get it for the last time and find it absolutely filthy from sitting outside in all the storms for a week. They have a car wash in the service department and couldn't even run it through for all of the hassle and gas wasted going back and forth. Not only that, but according to my bill they checked and topped off my fluids, yet my windshield washer fluid was bone dry. We had to go to a car wash to clean it since I could barely see through the spots and filth from the storms. We had to make way too many calls to find out status updates, and then to find out at the end that my front tires are super low on tread which they marked on the inspection but never put on the estimate or bill when we said do everything that needed done. This is a very well maintained vehicle that has been garaged since it was first ever purchased, brand new. We had taken it to Meyer for years without issue even before it was in my name. In total they had my car or we couldn't use it from Wednesday night to Friday the follow week. Extremely dissatisfied and will find another dealership. Way too many issues for 'one' visit. The entire service department was all over. We got transferred so many times and left on hold when trying to see what was going on with it. More
by heather dawn
March 08, 2022
My husband and I were considering trading in our 2016 Sienna for a 2022 Odyssey. We went in with the intention of test driving their shuttle van to see if we liked the Odyssey and Kip did not allow us to Sienna for a 2022 Odyssey. We went in with the intention of test driving their shuttle van to see if we liked the Odyssey and Kip did not allow us to drive it because "it's a Saturday" - you would think that the shuttle would be busier during the week when people need to get to work. He put us in a 2019 Odyssey because "there haven't been any upgrades recently" - he awkwardly suggested that he go on the test drive with us which I thought was very strange. We got back knowing it wasn't for us but asked how much they would give us for the trade in and he refused to give us a price because "so much could change by the time the new one comes in" and pulled up KBB and plugged in our car... you think I didn't do that already? He texts me the next day to follow up and I say thank you for his time, but we went with the 2022 Sienna and he didn't even text me back. As a sales person, I think that's super rude - that is what caused me to submit this review. You don't know who I know, but I will never suggest a person to visit Serra Honda just because of this experience! Horrible! More
by MomofThree
Employees Worked With
Kip Rhien
