Serra Nissan

Excellent service..courteous service Very willing to assist in any manner. Always very courteous. Nice waiting area with popcorn, water and coffee. Will continue to use this service depar Very willing to assist in any manner. Always very courteous. Nice waiting area with popcorn, water and coffee. Will continue to use this service department More

Custermer service I have taken my car for 2years over all i love it feel that they keep up with me and my maintaince on my car I have taken my car for 2years over all i love it feel that they keep up with me and my maintaince on my car More

Great service Nice waiting area with free coffee,water,and other snacks.You can watch tv or use internet while your car gets serviced. It would be nice if your car Nice waiting area with free coffee,water,and other snacks.You can watch tv or use internet while your car gets serviced. It would be nice if your car was washed with service. More

Oil Change I loved the experience and the wait time was great (45 min). I have gone to Benton Nissan where I purchased my vehicle and had to wait more than two h I loved the experience and the wait time was great (45 min). I have gone to Benton Nissan where I purchased my vehicle and had to wait more than two hours for just an oil change. So great job Serra. More

Comfortable I really enjoyed this interaction in purchasing a new car. My sales man was down to earth and listen to what I wanted and made the over all experience I really enjoyed this interaction in purchasing a new car. My sales man was down to earth and listen to what I wanted and made the over all experience amazing. More

Bad experience I purchased vehicle on 04/20/19 and at that time I also purchased running boards. On 04/26/19, the parts were in. I told the service advisor about the I purchased vehicle on 04/20/19 and at that time I also purchased running boards. On 04/26/19, the parts were in. I told the service advisor about the front radar being on the dashboard and how I had to reset the the clock every time the engine was shut off. I didn’t get my suv back till 05/10/19. I made phone calls on the status of the vehicle. I even went up there to talk with someone..The salesman Mike Laster told me that was his first week there and that I was his first sale. Next thing I’m told he no longer works there. May 5th my identity is stolen and the most recent credit report was ran by Nissan. This has been a bad experience. More

No time for APPOINTMENTS!! Had an appointment for water leaking in our 2013 Altima onto front and rear passenger floor boards. Arrived 07:30 for 8:00 appt. I was not pleased w Had an appointment for water leaking in our 2013 Altima onto front and rear passenger floor boards. Arrived 07:30 for 8:00 appt. I was not pleased with interaction of team to mother-in-law. When I called to check on status, I was told they may not be able to get car seen same day (no loaner available for entertaining leaving for days). Was told that I would be notified within 2 hours upon my inquiry on possibility of being looked at. I called back 2 and a half hours later to find that leaving it with the team, that there was no guaranty that it would be looked at. Mother-in-law came back to pick car up. I personally dealt with Amy. It was a female that checked mother-in-law in at 8. More

Pleasant Experience Great customer service, quick diagnosis, and had me in and out of there with same day service. Everyone was very nice and friendly. Was on a schedule Great customer service, quick diagnosis, and had me in and out of there with same day service. Everyone was very nice and friendly. Was on a schedule and they made sure I was well taken care of. More

Communication Not kept informed about the status of our car. Car was there almost two weeks was never offered alternative transportation everyone was nice however Not kept informed about the status of our car. Car was there almost two weeks was never offered alternative transportation everyone was nice however thanks More

Grateful ❤️ They where very helpful. They worked with me ...even tho I had no credit. Thanks so much ??I appreciate there support and make me happy. They where very helpful. They worked with me ...even tho I had no credit. Thanks so much ??I appreciate there support and make me happy. More