Serra Nissan

Beyond helpful and amazing first experience Jasmine was completely amazing. We went in with a 2003 Tahoe as a trade in and drove off the lot in a 2019 Nissan Sentra. They went above and beyond t Jasmine was completely amazing. We went in with a 2003 Tahoe as a trade in and drove off the lot in a 2019 Nissan Sentra. They went above and beyond to help us into a new vehicle! 10/10 would recommend More

Great,helpful,fast and knowledgeable about my Kisa. Very helgful and tole care of problem.I would recommend Serra to my friend and anyone else.Fast service and in and out 30 minutes.So happy to have Ser Very helgful and tole care of problem.I would recommend Serra to my friend and anyone else.Fast service and in and out 30 minutes.So happy to have Serra Kia on Hwy 11 Trussville. More

Great I just want to say thank you again for everything you did today me and my daughter love my new car I will definitely be recommending my to you this is I just want to say thank you again for everything you did today me and my daughter love my new car I will definitely be recommending my to you this is truly a blessing thank you so much More

Good service & service advisor Work requested was done timely & professionally, however the vehicle was not reset. Service Advisor was very nice, discussed the recommendations but d Work requested was done timely & professionally, however the vehicle was not reset. Service Advisor was very nice, discussed the recommendations but did not receive a written copy nor emailed copy. The lounge area was NOT CLEAN from the previous day!! More

Service dept good. Sales dept insulting Service pointed out parts that needed replacing n saved transmission worries. It was tech who reminded me front brakes needed attention. All is well t Service pointed out parts that needed replacing n saved transmission worries. It was tech who reminded me front brakes needed attention. All is well there. Sales Departments estimate of my trade in value was so low it was insulting and took too long. And your WiFi was really slow More

Never pull in the service bay! Will NEVER buy another Nissan and will NEVER go back to Serra or recommend it to anyone. It is a shame when you mention a bad experience you had with Will NEVER buy another Nissan and will NEVER go back to Serra or recommend it to anyone. It is a shame when you mention a bad experience you had with the service manager and everyone mentions “his” name and says thank goodness he is gone....says it all!. Should have learned from my first BAD experience. Thanks for nothing again! More

Everyone was so nice I was very pleased with the service that I had. They help me from start to finish. I was worried about my car but they let me no that they will take g I was very pleased with the service that I had. They help me from start to finish. I was worried about my car but they let me no that they will take good care of and they did just that More

Worked really hard for me to get what I wanted. This was a very pleasant experience and left with what I ask for. The Sales Manager continued to get my finanincing where I wanted. Ricardo was straig This was a very pleasant experience and left with what I ask for. The Sales Manager continued to get my finanincing where I wanted. Ricardo was straight with me and no fluff!!! Maybe one of the easiest sales transaction I have ever had. Thank you Ricardo for all your help, I’ll be bringing you some more business soon. More

I returned for my oil change and tire rotation. I am overall concerned about the conditions of my 2013 Rogue that I purchased from Nissan that is peeling from the original paint job from manufacture I am overall concerned about the conditions of my 2013 Rogue that I purchased from Nissan that is peeling from the original paint job from manufacturer. After speaking with Service Manager I felt assured that whatever it takes Nissan will have my SUV repair. More

Oil Change I gave this rating because they where very nice and cooperative they are very respectful and they have good customer service and will be coming back w I gave this rating because they where very nice and cooperative they are very respectful and they have good customer service and will be coming back when I need something done More