Serra Nissan

I paid for a diagnostic unnessarily I paid for a diagnostic when only a battery testing was required to inform me my battery had a bad cell. They did not replace the battery at my reque I paid for a diagnostic when only a battery testing was required to inform me my battery had a bad cell. They did not replace the battery at my request., However, I did go back to where I originally bought the battery and it was replaced at no charge. I was out of 138.00 dollars because I made the bad decision to go to Serra when i should have went to Pep Boys!! I was treated better at Pep Boys than at the service center at Serra. (where I purchased my car) the second one in fact!! I will not be returning. and further more I was told at Serra that it was the wrong battery after research I was confirmed the battery was correct it just had a bad cell!!! More

had oil change. did great job always had excellent help from service department when ever I brought my car in. excellent staff always kept me up to date on my repairs. always had excellent help from service department when ever I brought my car in. excellent staff always kept me up to date on my repairs. More

Awesome service everyone was just as nice as could be just an awesome team I wil for sure be coming back to u guys for all my car needs thanks service everyone was just as nice as could be just an awesome team I wil for sure be coming back to u guys for all my car needs thanks More

Dealer ratng My experience with the service department was great. Although I didn’t have a appointment my wait time wasn’t long. The salesman came to see was every My experience with the service department was great. Although I didn’t have a appointment my wait time wasn’t long. The salesman came to see was everyone ok. Showed us where the refreshments were... More

Very good Service was excellent and timely without an appointment. Nobody tried to get me to get things I did not need. Maxine, from the office, was quite helpf Service was excellent and timely without an appointment. Nobody tried to get me to get things I did not need. Maxine, from the office, was quite helpful. More

Excellent Customer Service My sales associate was wonderful. This was our 5th VW purchase and 2nd time to deal with Serra. Angel was solid on making sure he understood first, my My sales associate was wonderful. This was our 5th VW purchase and 2nd time to deal with Serra. Angel was solid on making sure he understood first, my concerns and what I wanted and even through there was a risk of me not buying that day. He treated me like family and listened to what I had been through and why purchasing a VW was so important to me. He showed me options in both the Certified Used and new category because he wanted to be respectful of my budget. I would certainly recommend him and the support team in finance who helped him. Kindness was shown all around and I didn't feel pushed to do something I wasn't at peace with. More

Purchase Went to buy a used car left out with a 2019 Volkswagen Jetta. Loving my new car, awesome. Great people and great dealership, highly recommend. Went to buy a used car left out with a 2019 Volkswagen Jetta. Loving my new car, awesome. Great people and great dealership, highly recommend. More

It was awesome! I gave them five stars because they really helped me get a car that fits around my budget.... And for that I am grateful. Thanks so much! I gave them five stars because they really helped me get a car that fits around my budget.... And for that I am grateful. Thanks so much! More

My experience with the service department was great! I ranked the service department with an excellent experience because I asked a lot of questions and the service department was informative. I was tre I ranked the service department with an excellent experience because I asked a lot of questions and the service department was informative. I was treated with respect and I was also informed what would happen on my next service visit. More

Amazing Ms.Owens has the best customer service everyone was friendly and did their best to get us in a new vehicle. Ms.Owens deserves an reward and sale assoc Ms.Owens has the best customer service everyone was friendly and did their best to get us in a new vehicle. Ms.Owens deserves an reward and sale associates of the year. More