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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,215 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
Contact Dealership

1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,215 reviews

February 11, 2025

Good job and very friendly and hope she can get me a ride very soon More

by aprildial983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Serra Nissan responded

Thank you so much for this great review! We appreciate you trusting our team here at Serra Nissan with your vehicle's service, and we sincerely hope to serve you in the future for any sales or service needs as well!

February 10, 2025

I've been an employee at this facility that prides themselves in Customer excellence.. My Service experience was remarkable and my Adviser Mr.Ziggy Watts was kind,considerably enthusiastic about ren More

by berrollonly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Ziggy Watts
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Feb 10, 2025 -

Serra Nissan responded

Thank you for such a wonderful review - we are very grateful to hear your feedback and learn more about our customers' experiences! We sincerely appreciate you choosing Serra Nissan for your vehicle's needs, and we appreciate your trust in our team here. We hope to serve you again for any future service or sales needs!

February 10, 2025

The car was not checked and the cleaners for the car is unsatisfied not happy at all More

by jason.brooks71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
1.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Serra Nissan responded

We are very sorry to hear that you did not fully enjoy your experience with us. We always strive for excellence, including with our pre-owned vehicles, and we appreciate your feedback on your experience so we can continue to improve for our customers and provide the best possible experience. If you would like to speak with us to work towards a resolution of this situation, we encourage to call us at 205-856-2544 and ask for Vince.

January 31, 2025

Great dealership salesman. Service department personnel is super as well......Serra Nissan is a great place to purchase a car More

by amccants41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Henry, Kyng Scott
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Jan 31, 2025 -

Serra Nissan responded

Thank you so much for your awesome review! We greatly appreciate you choosing Serra Nissan and trusting us with your time and your vehicle's needs. We look forward to serving you again for any future vehicle needs and hope you will keep us in mind for any family or friends in search of their next great car, too!

January 26, 2025

They always seem to mark up the work order even though if you get a diagnostic from another shop they always seem to add something extra,and I still need to go back because my service engine light is back on More

by CFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
Report | Print
Jan 27, 2025 -

Serra Nissan responded

We are very sorry to hear that you were not satisfied with your recent service visit with us. We do everything we can to maintain customer communication and transparency throughout our process, and we would like to understand more about your visit in an effort to continually improve. If you are willing, we encourage you to call us at 205-856-2544 and ask for Dylan to discuss your recent experience.

January 22, 2025

Reception, Salesman, and Finance personnel was great and would not let me leave the dealership without driving off in an automobile. They explained my credit score and how they could help me. Thanks to y More

by dorislewis3112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Serra Nissan responded

Thank you so much for this wonderful review! We are extremely grateful that you chose us at Serra Nissan for your new vehicle and trusted us with your time and business. We appreciate hearing about your great experience, and we hope to serve you again for any future services or vehicle purchases!

January 17, 2025

Excellent communication , very understanding , very thoughtful , Very helpful , Overall their customer service is outstanding.Really great company More

by andersonj053005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyng Scott
Report | Print
Jan 17, 2025 -

Serra Nissan responded

Thank you so much for your outstanding review - it is greatly appreciated! We want to thank you for choosing Serra Nissan for your car's service and for trusting us with your time and business. We are grateful that you're part of the Serra family, and we look forward to serving you again in the future!

January 12, 2025

It is a customer service oriented environment, where you find that most of the people are friendly! More

by appjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Serra Nissan responded

Thank you for your feedback! We greatly appreciate you choosing Serra Nissan for your vehicle's service and for spending your time and your business with us! We are always looking for ways to improve, so we would love to know how we can get even better and be sure to deliver a truly 5-star experience next time!

January 11, 2025

To be honest after jumping through hoops and being talked to in a very inappropriate way. I’m not getting done what needs to be done. What should’ve been done when I bought the car to begin with and I’ve had More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
King
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Jan 14, 2025 -

Serra Nissan responded

Tiffany, we are very sorry to hear about your experience with our service center. Please know that we have investigated this situation regarding unprofessional communication, and disciplinary action has been taken. It is our understanding that the technical service performed was within our operating parameters, and we look forward to serving you at your next appointment to resolve any concerns and deliver a professional, 5-star experience.

January 10, 2025

Great customer service. Communicated very well and about the issues with the vehicle and the cost associated. More

by Trevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Serra Nissan responded

Thank you for this stellar review, Trevor! We're very glad you chose us at Serra Nissan and for trusting us with your car's care. We appreciate your time spent with us and hope we can serve you again!

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