Serra Trussville Kia

Fantastic service at the service center. Very friendly and professional people and I was super impressed with the speed of service. I do not generally go back to any dealership for service, but this expe and professional people and I was super impressed with the speed of service. I do not generally go back to any dealership for service, but this experience to Kia Trussville was very pleasant and affordable. More

The person that received the car and quoted the price quit or was fired. So I did not receive any communication and when I did leave a message I received no call back. I only found out my car was ready A quit or was fired. So I did not receive any communication and when I did leave a message I received no call back. I only found out my car was ready AFTER stopping in. Also, the coupon was not used as requested although the young lady checking me out took a little off for my trouble… All in all I feel I was taken for a ride by your dealership… More

The service was top notch as usual. Any issues identified in the service report were discussed. in the service report were discussed. More

Very courteous and very professional. I was signed up and ready to go in 3 hours. ready to go in 3 hours. More

Extremely slow with handling business. Everyday it’s a different lie about my vehicle being serviced. Sold me a car and agreed to fix radio and the excuse is we are waiting on a part. My Advice to you is different lie about my vehicle being serviced. Sold me a car and agreed to fix radio and the excuse is we are waiting on a part. My Advice to you is to be sure everything is working properly or simply visit another car lot. Jim Burke and Hendricks Automotive would never. More

Great deal ship and good people gave me a really great deal on my ride very satisfied would recommend deal on my ride very satisfied would recommend More

They were fast and very caring about my issue. I will definitely use them again. definitely use them again. More

I brought my car in l2 weeks ago for a head light replacement they charged me 51.00 I brought my c at back in the next week for the same bulb on the opposite side they charged me over 70.dollars Wh replacement they charged me 51.00 I brought my c at back in the next week for the same bulb on the opposite side they charged me over 70.dollars When I asked the service manager why he just s aid it must be a different bulb it was the low beam on both sides. When I said that doesn’t mamma sense he couldn’t give me an answer that made sense . He then said he would give me a 10 percent Discount which he probably should have given me any way. He made no attempt to find out why I was being charged more basically he made it clear that w as the amount I would pay I asked for a manager and he said he was the manager I have always had excellent service until now More

Great costumer service. Friendly and fast. Would have given 4 or five stars but I have a new telluride that had water spots inside the odometer display. Second time I asked them to check it out with no r given 4 or five stars but I have a new telluride that had water spots inside the odometer display. Second time I asked them to check it out with no response. More

I am pleased with the oil change and tire rotation even though I have to get another tire for my back right tire though I have to get another tire for my back right tire More