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Serra Trussville Kia
Birmingham, AL
2,262 Reviews
Since 1981 the Serra family has served the Trussville are and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,262 reviews
December 31, 2019
Very helpful Everyone from internet manager to general manager at dealership where very helpful. They afordedme every opportunity to get what I wanted. And worked Everyone from internet manager to general manager at dealership where very helpful. They afordedme every opportunity to get what I wanted. And worked tireously to meet my needs. More
by carolynwillis246
Verified CustomerEmployees Worked With
Janesia and Tim,
Helpful December 31, 2019
I really appreciate the customer service at Trussville Kia. Particularly the service department. They work to make sure I'm satisfied each and every time I need service. Kia. Particularly the service department. They work to make sure I'm satisfied each and every time I need service. More
by Fswanson66
December 30, 2019
My wonderful experience buying my 1st new car. I went to Serra Kia to check on the 2019 closeout rio's. The salesman Isiah was wonderful it was a very pleasant experience and I highly recommend th I went to Serra Kia to check on the 2019 closeout rio's. The salesman Isiah was wonderful it was a very pleasant experience and I highly recommend them and please see Isiah you will be very pleased. Everyone at the dealership was wonderful and I walked out of there with a 2020 rio and I love it. More
by Kerrismompat
Employees Worked With
December 30, 2019
Service Absolutely amazing from start to finish. I made one phone call to the general manager and he put in touch with service and they took it from there and Absolutely amazing from start to finish. I made one phone call to the general manager and he put in touch with service and they took it from there and were rock stars. More
by rkgraham33
Employees Worked With
Chris Margetts, Lee Feiden
December 30, 2019
Perfect experience. I have already gotten my mom to trade her car in with you guy because our experience was so easy. Now she loves y’all as well. experience. I have already gotten my mom to trade her car in with you guy because our experience was so easy. Now she loves y’all as well. More
by benjamin.odom89
December 30, 2019
Tim is so Awesome and I would send my mom and grandma to him I have been buying cars for years and they made me feel as if I was the only customer there. Tim will take this place to another dimension I have been buying cars for years and they made me feel as if I was the only customer there. Tim will take this place to another dimension More
by Kenyata
December 28, 2019
Great service. Friendly staff. Our sales consultant was Mr. Daniel French. He helped us find and get exactly what we were looking for. He did an amazing job. Thank you very much. Also, I would like to tha Mr. Daniel French. He helped us find and get exactly what we were looking for. He did an amazing job. Thank you very much. Also, I would like to thank Mr. Ross Dzabraev. Thank you both and everyone else who worked so long to help us. More
by Kristina Horne
Employees Worked With
Daniel French, Ross Dzabraev
December 26, 2019
Good job Jonathan made the entire process very easy. I would recommend him to anyone looking for a car. I have pre viously owned a Kia and had a great experie Jonathan made the entire process very easy. I would recommend him to anyone looking for a car. I have pre viously owned a Kia and had a great experience with Kia. More
by vickie.odom57
Employees Worked With
December 26, 2019
Top notch Such a breath of fresh air- wonderful customer relations. Friendly, courteous, willing to listen, and timely. Waiting area comfortable and with snac Such a breath of fresh air- wonderful customer relations. Friendly, courteous, willing to listen, and timely. Waiting area comfortable and with snacks! Don’t mind waiting for my car to be serviced. More
by Me-n-three
Employees Worked With
Frankie Vance
December 25, 2019
FRIENDLY My experience at this dealership was Great!! My service gentleman was courteous and polite and showed us where to sit, the refreshments and kept us in My experience at this dealership was Great!! My service gentleman was courteous and polite and showed us where to sit, the refreshments and kept us informed about our service on the my car and some recalls that needed and how long it would take. I told him it's ok to do the recalls. More
by dfincher52
Employees Worked With
Frankie Vance
