Serra Trussville Kia

Great Service; Friendly Staff Frankie was very helpful and prompt. We showed up on a Saturday with no reservation and he took us in right away. They were quick to diagnose the p Frankie was very helpful and prompt. We showed up on a Saturday with no reservation and he took us in right away. They were quick to diagnose the problem and fixed what needed to be done without trying to push anything else. We were in and out quickly on a rainy Saturday. Thank you all and Merry Christmas! More

Prompt and Friendly Service Frankie was very nice and helpful as always . They did a complete check up on my vehicle when I went in for an oil change and discovered that I needed Frankie was very nice and helpful as always . They did a complete check up on my vehicle when I went in for an oil change and discovered that I needed a cabin filter and front breaks. Also that my right front boot was leaking a little but I decided to wait about replacing it. Frankie kept me updated as they were servicing my car. More

Everyone was very nice, friendly, & helpful! Great experience!! No complaints. Frankie was super nice. He called when he said he would & wrote down all the information that I needed to tell my Great experience!! No complaints. Frankie was super nice. He called when he said he would & wrote down all the information that I needed to tell my husband - very helpful!! More

Service Frankie handled everything I needed done he provided excellent service. I would definitely come back. I would recommend this service department to any Frankie handled everything I needed done he provided excellent service. I would definitely come back. I would recommend this service department to anyone else with a Kia. More

good customer service I had a couple things done came in twice and both time the guy was very helpful. Offered great service answered all of my questions. I had a couple things done came in twice and both time the guy was very helpful. Offered great service answered all of my questions. More

Misrepresentation lied I will never go back wish I could return car and get my money. I told them no down payment was ok until I had gotten there and use my rent money bashi I will never go back wish I could return car and get my money. I told them no down payment was ok until I had gotten there and use my rent money bashing me . not concern at all. No book for car only one key.and only quater less gas. Said it was enough. I'm mad at myself should have left but I will never leave a car dealership dissatisfied and put myself in a difficult situation. Thanks. I know should have left so I take that blame. Never will go there again. More

Nice $20 oil change coupon The wait wasn't too bad on a Saturday at noon for an oil change at the dealership no less. What's better is that I got a coupon for an oil change for The wait wasn't too bad on a Saturday at noon for an oil change at the dealership no less. What's better is that I got a coupon for an oil change for $19.99. Can't beat that! More

My go to location Serra Kia on Highway 11 is my go to location when I needed services on my last 3 Kia vehicles as I received fast appointments, timely service, perso Serra Kia on Highway 11 is my go to location when I needed services on my last 3 Kia vehicles as I received fast appointments, timely service, personable knowledgeable staff, clean facilities. More

The friendliest service! The service department is amazing and everyone there was very friendly. This experience has been so amazing that I will make sure that even though the The service department is amazing and everyone there was very friendly. This experience has been so amazing that I will make sure that even though they are a little further away than the Gardendale location I will always go here! More

Excellent Everything was excellent, good service, friendly people, taken care of quickly. Frankie is an excellent technician and a great people person. Have bee Everything was excellent, good service, friendly people, taken care of quickly. Frankie is an excellent technician and a great people person. Have been to this location for every service so far, and will continue to come for the for seeable future. More