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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
Verified Customer
June 29, 2023
Service department is only good with basic maintenance. When asked to diagnose potentially more serious problems, they are ill equipped. Absolutely no followup from the service manager or anyone else. Terr When asked to diagnose potentially more serious problems, they are ill equipped. Absolutely no followup from the service manager or anyone else. Terrible customer service. More
by ysam77
Employees Worked With
Ben
June 29, 2023
I am grateful to have Daniel as a salesperson. He has helped me twice in finding a vehicle I would like. He’s very professional and helpful. He has helped me twice in finding a vehicle I would like. He’s very professional and helpful. More
by NATALYAHATCHER24
Employees Worked With
Other Employees :
Daniel Hall, David Price, Payden Sewell
June 26, 2023
This dealer was very patient and helpful. He made sure we were comfortable while we made our decisions. He made sure we were comfortable while we made our decisions. More
by Izoke
June 26, 2023
Customer service was horrible and non-responsive. I will never shop with Serra again. Was told my car would be ready by a certain time and things would be sone to prepare it and none of it happened I will never shop with Serra again. Was told my car would be ready by a certain time and things would be sone to prepare it and none of it happened on time. More
by jonesey1130
June 26, 2023
Absolutely amazing and made me very happy 😃 I highly recommend this dealership to everyone I was treated so nice and they took their time with me recommend this dealership to everyone I was treated so nice and they took their time with me More
by noritapittman
Employees Worked With
Other Employees :
David Price, Payden Sewell
June 26, 2023
Great service management was a1 would be happy to refer someone thank you for the service someone thank you for the service More
by nathanielfinley992
Employees Worked With
June 25, 2023
The salesperson was great. Was not pleased with the inspection of car or the detailing. Nor did I get the full tank of gas that I was promised ! Was not pleased with the inspection of car or the detailing. Nor did I get the full tank of gas that I was promised ! More
by allenpatsy11
June 24, 2023
I took my Kia in for service of the alternator. I was told that there's no problem and that there is no charge. Can't beat that. I was told that there's no problem and that there is no charge. Can't beat that. More
by maconwb
Employees Worked With
