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Serra Volkswagen

Birmingham, AL

4.5
1,133 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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1490 Center Point Pkwy

Birmingham, AL

35215

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Showing 1,133 reviews

January 01, 2019

Great experience Everyone was able to help me get into a new car after having a lot of problems occur while trying to trade my old car in with them. Helped me get the More

by zaca09090919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javarez Collins
December 31, 2018

Volkswagen Service Awesome service!! Done in a timely fashion. The customer service is top notch!! I had e been a Volkswafen customer since 2013 and have purchased 2 Vol More

by HAWKINSC16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kori Green
Jan 02, 2019 -

Serra Volkswagen responded

Hi there, thanks so much for the great review. We are always happy to hear that we've sent a customer home smiling!

December 29, 2018

Great deal on new car I went to Serra VW following a great deal on a new car. The sale personnel was very friendly and professional. Having set most of the deal prior m More

by Marco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Johnson
Jan 02, 2019 -

Serra Volkswagen responded

Hi Marco, Thank you for reviewing us on multiple platforms and for sharing the details of your recent experience as it will help us improve our services moving forward. We very much appreciate your feedback. Once again, it was a pleasure serving you and thank you for your business.

December 28, 2018

everyone was very nice and professional everyone was helpful with any questions or concerns that i had and i would recomend serra volkswagen to all my friends and family thankyou for everyt More

by nursedeb1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Alston, Xavier Johnson, Venson Lavender, Tim Meadows
Jan 02, 2019 -

Serra Volkswagen responded

Hello, thank you for sharing your experience with us. We are delighted to hear your visit with us was great and everyone was very nice and professional.

December 24, 2018

Serra vw Great place to get your Volkswagen repaired / serviced.. All service personal were great to work with and can't beat the price overall a great experie More

by dereklancaster123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Green
Jan 02, 2019 -

Serra Volkswagen responded

Hi Derek, Thanks for the great review and rating.

December 20, 2018

Every employee was pleasant and extremely friendly. I It was a very good experience all employees very friendly. No pressure. They tried to be sure into new vehicle was just what I wanted. They also c More

by dianneceverskendall6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I’m so sorry too old to remember the young man in financing was very nice also, Jared Johnson
Dec 21, 2018 -

Serra Volkswagen responded

Hi Dianne, We are thrilled to hear our recent experience was great! Thanks for sharing with us and for the wonderful review!

December 17, 2018

Service at Serra Volkswagen was excellent! They are very helpful. My vehicle was looked at and finished same day. I would recommend them to other Volkswagen More

by vanessawhite880
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kori Green
Dec 21, 2018 -

Serra Volkswagen responded

Hi Vanessa, Thanks for the great review and recommendation!

December 17, 2018

Great Service I went in with a problem that couldn't be identified right away but I told them I needed it fixed. They spent 3 hours trying to found out what the iss More

by crazycarter21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kori Green
Dec 21, 2018 -

Serra Volkswagen responded

Hi there, We are delighted to hear your service at your recent visit was great. Thanks so much for the excellent review and recommendation.

December 12, 2018

Serra VW The folks at Serra are very nice, competent, and considerate. They jumped right on my issue and got me into a car to drive while my car was being serv More

by ellsworthia11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Serra Volkswagen responded

Hi there, thanks for the wonderful review. We are delighted to hear your recent visit with us was a great one!

December 12, 2018

Great Services I really appreciate the great customer service dedication and determination to make sure I have my car back in no time... I really love how fast thing More

by jgilmore30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasmine Brown
Dec 17, 2018 -

Serra Volkswagen responded

Hello, Thanks for the great review! We are delighted to hear your recent experience with us was great and that our team was able to assist you! We look forward to seeing you at your next service visit!

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