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Serra Volkswagen
Birmingham, AL
1,123 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,123 reviews
November 26, 2018
Uneventful and timely Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always Excellent, very professional and understanding. The service understood my transportation needs and made sure I had a loaner that evening. Kori, always willing to answer questions and she returns calls!!! More
by bstringer0
Verified CustomerEmployees Worked With
Kori Green
Helpful November 25, 2018
Eric white Great and wonderful and very helpful sales people this is my second car from the same dealership and sales person last yesterday I bought a 2017 now I Great and wonderful and very helpful sales people this is my second car from the same dealership and sales person last yesterday I bought a 2017 now I got a 2019 Volkswagen Jetta great four door loaded and great on gas..... More
by mimihowell23
Employees Worked With
Other Employees :
Kori Green, Venson Lavender, Brian Thompson, Kyle Towner, Stephanie Ayala
November 22, 2018
Very good Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs Good service It was my second time bring it in and they stayed with it till they got it right I will bring it back for all my service needs More
by Vicwilder62
November 20, 2018
Great Sercvice My salesman was excellent. I got exactly what I wanted and left with a smile and a brand new car!!!! Thank you again Serra Nissan My salesman was excellent. I got exactly what I wanted and left with a smile and a brand new car!!!! Thank you again Serra Nissan More
by nikitahatter
Employees Worked With
Other Employees :
Jasmine Brown, Kyle Towner, Stephanie Ayala
November 19, 2018
Average Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standa Experience was not thorough. Car function not explain . No WOW service !!!! Left not feeling good about the sale .Customer service is not up to standards More
by GZIMMER556
Employees Worked With
Tim Meadows, Rita Owens
November 12, 2018
Parts order Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military di Had to order parts for a 2001 jetta couldnt find it anywhere. Daniel the Parts manager was able to find them and had them in stock he took military discounts and made the process quick and easy and didnt upcharge like most other places More
by PARTSGUY5
Employees Worked With
Daniel Burnett
November 12, 2018
Great customer service and the wait time was not too long. Great service and I will be back. The location is a little difficult to find but the GPS was helpful. This is my first Volkswagen and so far I’m pleas Great service and I will be back. The location is a little difficult to find but the GPS was helpful. This is my first Volkswagen and so far I’m pleased. More
by PWILLIAM_3
November 09, 2018
Transmission scheduled maintenance Made an appointment for transmission scheduled maintenance at the 100k mark, got there for my appointment, went right in and right out. Everyone is g Made an appointment for transmission scheduled maintenance at the 100k mark, got there for my appointment, went right in and right out. Everyone is great as always!!! More
by kloch57
Employees Worked With
Josh, Claire, Kori Green
November 08, 2018
Very friendly It is hard to find good people hard working people and caring and I appreciate the business and the friendship and is smiling faces and working with m It is hard to find good people hard working people and caring and I appreciate the business and the friendship and is smiling faces and working with my schedule More
by latanyachristian
Employees Worked With
Erika Curlette, Lamont Jackson, Tim Meadows, Stephanie Ayala
November 08, 2018
Good experience I enjoyed the experience. I also enjoyed the car that I have purchased. I would definitely recommend the dealership, sales person, and the vehicle to I enjoyed the experience. I also enjoyed the car that I have purchased. I would definitely recommend the dealership, sales person, and the vehicle to other buyers. More
by mcm_cole
