Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Serramonte Ford

Colma, CA

Overview
Employees
Reviews
Vehicles
4.5
358 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
Contact Dealership

999 Serramonte Blvd

Colma, CA

94014

Directions

By Type

Showing 358 reviews

October 12, 2026

Was able to take care of my issue in a timely manner and return my vehicle to me. I am satisfied with the service. More

by Andrew.Estes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 12, 2026 -

Serramonte Ford responded

We are grateful to hear that your visit went smoothly and that we were able to get your vehicle back to you in a timely way. It means a lot to know you left satisfied, and that is always what we are aiming for. We look forward to being here for you whenever you need us again.

October 10, 2026

Really bad racist, sexist, ageist individual. Terrible person. that doesn’t deserve anything. xxxx of the earth More

by surname_etches5f
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melissa Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 12, 2026 -

Serramonte Ford responded

We take comments regarding interactions with our team seriously and appreciate you bringing your concerns to our attention. Our goal is to foster a professional, respectful, and welcoming environment for every customer who visits our dealership. Feedback about customer interactions helps us evaluate how we are delivering on those expectations. Please reach out to Matt Shone, our General Manager, at 650-763-2400 so we may learn more about your experience.

October 03, 2026

I had my car to service yesterday, and as usual, everything was great! Especially the coffee! More

by Raúl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 05, 2026 -

Serramonte Ford responded

Thank you for sharing this, Raúl! It is great to hear that your service visit went smoothly, and we love that the coffee made an impression. We look forward to seeing you next time!

October 02, 2026

Dylan was wonderful. He provided a relaxed approach that made the whole process enjoyable for my wife and I. The rest of the team was also extremely great in helping us More

by Dustinio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan, Hamza Awadallas
Print
Oct 02, 2026 -

Serramonte Ford responded

We are thrilled to hear that Dylan and the rest of our team made the car-buying experience such a positive one for you and your wife. A relaxed, pressure-free process is exactly what we aim to provide, and it means a lot to know that came through. Thank you, Dustinio, for taking the time to share your experience with us.

September 20, 2026

Great service and customer care. Friendly, efficient. Patient with seniors and disabled.Polite and courteous employees. More

by flynntstone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 21, 2026 -

Serramonte Ford responded

Thank you for taking the time to share your experience with us. It means a lot to know that our team made you feel welcome and well cared for. We take pride in making sure every customer, including seniors and those with disabilities, feels respected and valued throughout their visit. We look forward to seeing you again!

August 01, 2026

Very professional and courteous. They were very. thorough and washed my car too!! I am very happy to have Serramonte Ford service my car. More

by drmuratore
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 04, 2026 -

Serramonte Ford responded

Thank you for your review! It is great to hear that our team provided you with professional and courteous service, and that the extra care taken with your vehicle made a difference. We take pride in being thorough and making sure every customer leaves happy. We look forward to seeing you again at Serramonte Ford!

July 31, 2026

Re: Mach-e services Kyle Roderick in the service department is very helpful in helping the customer adapt to electric vehicles. More

by Robertzellner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 04, 2026 -

Serramonte Ford responded

Thank you for your wonderful feedback about your Mach-E service experience. It is great to hear that Kyle made the transition to electric vehicle ownership feel more manageable and approachable. We are proud to have knowledgeable team members who take the time to help customers feel confident with their vehicles, and we will be sure to pass along your kind words.

July 10, 2026

Richard in the service department is excellent And really listens to customers and gives answers to all questions. He also keeps you informed while your car is being serviced More

by Woodysshadow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 15, 2026 -

Serramonte Ford responded

We are glad to hear about your positive experience with Richard in our service department. It is truly rewarding to know that his attentiveness, clear communication, and dedication to keeping customers informed throughout the service process made a meaningful difference for you. We will be sure to share your kind words with him. Thank you for taking the time to recognize his efforts, and we look forward to welcoming you back to Serramonte Ford.

June 06, 2026

Pamela tiene un servicio al cliente excelente muchas gracias Pamela 👍👍👍buen trabajo gracias por lavar mi carro y toda su atención Pamela explica todo lo k nesecita el vehículo pasó por paso More

by gloriaestrella63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 09, 2026 -

Serramonte Ford responded

¡Gracias por compartir su maravillosa experiencia con nosotros! Nos alegra mucho saber que Pamela le brindó un excelente servicio al cliente y que cuidó tan bien de usted y de su vehículo. Es muy reconfortante saber que fue más allá al lavar su automóvil y tomarse el tiempo para explicarle paso a paso todo lo que su vehículo necesitaba. Sus amables palabras sobre la dedicación y atención al detalle de Pamela significan mucho para nosotros. Agradecemos a clientes como usted que se toman el tiempo para reconocer un servicio excepcional, y nos complace mucho saber que su experiencia en Serramonte Ford superó sus expectativas.

May 16, 2026

The salesman was good but upper management would not budge now there making 5000 profit on my tradein More

by eight0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oday Alamour
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
May 21, 2026 -

Serramonte Ford responded

We appreciate your feedback and understand your concerns regarding your recent experience and the terms of your trade-in. Our team remains committed to providing transparent communication and fair pricing throughout the sales process. We value the opportunity to review your concerns and continue improving the overall customer experience. Please contact Matt Shone, our General Manager, at 650-763-2400

1
2
...
36