Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Serramonte Ford - Service Center

Colma, CA

4.6
75 Reviews
Call Service Center (650) 763-2400

75 Reviews of Serramonte Ford - Service Center

Sort by
February 28, 2025

They provided prompt responses and fixed the promptly and efficiently. Notified me that I had a problem with the transmission and notified me that a replacement could be made at no charge. This also was effi More

by edeileenperez
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Serramonte Ford responded

Thank you for your fantastic feedback! We're thrilled to hear that our team was able to assist you quickly and effectively. Your satisfaction is our priority, and we’re glad we could resolve your issue smoothly. Looking forward to serving you again!

January 22, 2025

Serramonte Ford was great. They did our oil change in a timely manner. This will be our "go-to" place for all our future services. More

by adkajita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Betelyoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Serramonte Ford responded

Thank you! We're thrilled to hear you had a great experience with your oil change. We appreciate your trust and look forward to being your go-to spot for all your future service needs!

January 10, 2025

Good services. The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride. More

by Wojimo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Serramonte Ford responded

Thanks! We’re thrilled to hear you enjoyed our pickup and delivery services. Making your experience hassle-free is our top priority. We appreciate your support and look forward to serving you again!

December 14, 2024

Was very happy with the prompt, courteous service that I received. I had a problem with my car & arrived without an appointment and Pamela immediately helped me & let me know what the problem was. Thank yo More

by candaceinjaian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Serramonte Ford responded

Thank you, Candace! We're thrilled to hear about your positive experience with Pamela. Our team is always here to provide prompt service, and we appreciate your kind words. We look forward to assisting you again in the future!

November 05, 2024

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment More

by Digneo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Serramonte Ford responded

Thank you! We're thrilled to hear you consistently have a great experience with our service. Our team works hard to make the process as efficient as possible, and your feedback means a lot to us. Looking forward to seeing you again!

October 17, 2024

Good dealer. Cost of tire too high. Puts me in debt that I don't need More

by marieregis013
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Serramonte Ford responded

Thanks for your feedback! We're glad you had a positive experience with us. We understand that pricing can be a concern, and we’re always looking for ways to provide value. Your insights help us improve, so we appreciate you sharing.

October 17, 2024

Service advisor quick lu approaching me and informed me all need to be done detailed and estimation. Done next day really well.100% More

by Yans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Serramonte Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that our service advisor provided you with a detailed estimate and that everything was completed promptly. Your satisfaction means a lot to us, and we look forward to serving you again!

October 05, 2024

Service is fast and service advisor Lucas is very nice and the professional,told me about the mpp for my tire replacement More

by Ronel.bebing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas rich
Report | Print
Oct 08, 2024 -

Serramonte Ford responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with Lucas and found our service speedy and informative. Your satisfaction is our priority, and we look forward to serving you again soon!

September 30, 2024

Serramonte Ford was easy to work with - did a good job in a reasonable time. More

by Mbhurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Serramonte Ford responded

We're thrilled to hear that you had a smooth experience with us. Our team strives to provide efficient service, and it's great to know we hit the mark for you. Looking forward to serving you again in the future!

September 20, 2024

The Service Department here is very good. Courteous and well-organized, they deliver consistently no-fuss, no-stress services. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Rich
Report | Print
Sep 23, 2024 -

Serramonte Ford responded

Thank you for your kind words, Lynn! We're thrilled to hear you had a positive experience with our Service Department. Our team works hard to provide organized and stress-free service, and your feedback reinforces our commitment to excellence. We look forward to serving you again!

1
2
3
...
8