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50 Reviews of Serramonte Ford - Service Center
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April 05, 2023
Been going there for a few years , very happy with service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call b service till rich took over my vehicle. Try to contact store no one calls back . Contacted a service person he says he put a note to have rich call back never got call and when a nice sale person answered he walked over and got rich and I was very unhappy with his excuse of why he never called me and hung up on him and decided to just never go back there again it’s not worth the frustration More
by Vieira.marvin
Employees Worked With
Helpful March 21, 2023
My car has been in their service for well over a 2. 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and director don’t care at all about you. I’ve been told I’ll hear back, but days go by and there’s never any calls. Their phone line has left me on hold for over an hour only to be hung up on. I still don’t have the car back in my possession and still have no idea where my car is. I feel like I’ve been rob. They don’t offer rentals. They have been a major inconvenience. DON’T EVER CONSIDER GOING TO THIS SERVICE DEPARTMENT! They cause undue stress and you’ll never get your car back. More
by Mach E Fanatic
October 25, 2022
Horrible experience with Serramonte Ford. I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming no I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming noise while driving and also vibration on the steering wheel! Discussion after discussion, and after spending several days they claimed the issue comes from the tires! The same tires which were perfectly fine, according to Serramonte Service Manager - all in sudden start making noise(!) The service manager didn't believe me that before the service, there was no noise. I asked to prove if the noise is coming from the tires, but he asked me additional charge to change the tires... I am planning escalating this issue to Ford Service management as much as I can, and also sharing my horrible experience on social media on different platforms. In the meantime I am going to seek my legal rights as well. Just a friendly reminder; If you love your car, stay away from Serramonte Ford guys...It was my first visit but it is gonna be the last one! More
by Hakan M.
Employees Worked With
September 14, 2022
From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since they have damaged my truck when I have brought it in for service to make up for prior damage they did! They take absolutely ZERO responsibility, have blamed me or been annoyed and treated me poorly because of their own mistakes. One time they even left me stranded at a Shopping center because the workers were too afraid to they’ll their manager that they damaged my truck. I’ve been waiting for months for a replacement part now that they broke on my last visit. Absolutely do not buy a truck here, you will regret it! I’m thinking about selling my truck just so I don’t have to take it there anymore for warranty service. They also dodge calls and do not respond, it’s a very dishonest dealership. Beware! More
by Never again
September 08, 2022
I went to Serramonte Ford because I was given a notice about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofession about a recall on my escape. If I’d known I was going to get “serviced” by this poor excuse of a man, I would have gone elsewhere. He is unprofessional, uncouth and to be quite honest should not be in customer service. Horrible. More
by Terry Dominguez
Employees Worked With
June 07, 2022
We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assemblin manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assembling the original piece back. This happen in November 2021 and I am still waiting for reimbursement. Manager Henry Bueno and Mauricio. Won't answer my calls or emails. So unprofessional More
by Vidal
March 23, 2022
Provided emergency scheduling for our road trip. Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be working with a dealer that loves their work. More
by kerry
November 30, 2021
We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles were put on the truck. The passengers seat has been rearranged, the glove boxes are all scratched up (photos attached), and the seats were laid back. Being that the keys were missing for 2 days and found at someone's computer station, one can only surmise the vehicle was used as a personal vehicle to go take lunch breaks, joyride, etc. It is INCREDIBLY concerning that the keys were not properly tracked and returned. This is a huge liability as the vehicle is a work vehicle, full of tools and no one in the service dept. could account for the keys whereabouts and when the vehicle was used and by whom. Service workers had to be called at home to assist in the location of our keys upon pickup. - The touch screen on the dash no longer works - The climate controls are broken - The rattling in the engine is still there - The back up camera stays on when the vehicle is in park. Additionally, there is now trouble with the transmission and the vehicle jerks as though it is pulling a trailer when it reaches a complete stop. Further, you did not have the break pads for this vehicle, so it needs to go back into some shop for those. The sunroof was opened (after being told NOT to open as it does not close), and obviously the sunroof is still open today and will cost a couple thousand dollars to repair back to operating condition. All of the above items are repairs/damage created by the service department and need to be fix by Ford at their expense. We were also told that some of the items Ford broke were items that your service department could not fix anyway, so why not send the truck to someone with the skill and knowhow instead of further breaking the vehicle. We have lost time and money and are left worse off than when we began. More
by beansuckss
Employees Worked With
Juan Martin, Aaron (service manager)
November 06, 2021
How many service coordinators does it take to order a wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s n wheel bearing. It certainly doesn’t take more than 1 day for delivery. My truck has now waited 5 days after diagnoses. Ford truly sucks! It’s not just certain dealerships. More
by Don
Employees Worked With
Jesus
August 30, 2021
just nowNEWWorst service ever, don't attempt to take just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in repairs the car still was on warranty and they were trying to avoid to provide me a loaner. They make me call ford motor company to request a loaner. I end up having to pay for rental car up front they promess me a refund after 4 months I'm still waiting, we have called Henry and Jesus at service department and no vary will take the time to refund our money. People STAY AWAY FROM THIS BUSINESS. More
by rherrera176
Employees Worked With
