I'm U.S. citizen working in Europe now and I wanted to buy a good'ol American van for my family. I have searched for a good vehicle on line and found a 2017 Chrysler Pacifica with adequate milage which would correlate with a price for a non-damaged, accident free vehicle of this make, model and year. In the many phone calls and email, where I have tried to find out everything about the vehicle, I was assured that this vehicle has never been involved in any kind of accident or has it been damaged. There were a few minor scratches on the pain, which I was fine with, judging from the videos and photos. Trusting in good American values I thought with a large dealership such as Sheehan Buick GMC, Inc that I was safe. The purchase went through and the dealership delivered and handed over the vehicle to a shipping company on March 5th, 2019. The whole process of getting and retrieving the vehicle in Europe took a while, but we finally had a transport company pick it up on May 8th, 2019. The driver, who also buys and sells vehicle called me right away, from the port in Germany asking me, if the car was in an accident. I told him that that is impossible as I was assured by the dealership that this is not the case. He said that from the many years of working with vehicles, he can tell, that this car was in an accident, and got hit on the driver's side in the rear. When he brought the vehicle, it was very obvious that both the rear sliding door and the rear left panel have been kitted and painted. When I confronted the dealership with this information I was told that they have no idea about this. I told them that the fact that the vehicle was in an accident and was repaired would have lowered the price of the vehicle significantly. They sent me CarFax which did not show any accident and assured me again, that the vehicle was not in an accident or painted. Unfortunately, I'm not convinced that such an obvious repair would have escaped the dealership when they purchased the vehicle themselves, as they have very good technicians for their incoming reviews of the vehicles. Not getting anywhere, I hired a professional appraiser so he could write up a non-bias professional opinion about the fact whether the vehicle was or was not in an accident. I have also filmed the whole process so I have evidence of his measurements, date and time of the event. Sheehan Buick GMC, Inc also suggested that I had an accident with the car and painted it myself. The fact is that the appraiser took a look at the vehicle on May 20th, 2019, which is 12 days after I received the vehicle. The conclusions of his tests show and confirm that the vehicle was damaged on the rear driver's side door and the rear panel, kitted and pained. His conclusion is also, that the paint is much older than two months, which shows that there is absolutely no way that it could have been fixed and painted in the 12 days I had it. Sheehan Buick was not willing to make this right, even after we contacted the BBB. They simply said that those were probably minor scratches repaired. Here are some details of what the problem was and why the repair was extensive.
1. The area of the repair stretches from the rear bumper all the way across the rear sliding door.
2. There are marks that are left after the body filler was sanded. It can be observed even with a plain eye. This was the first indicator that something was seriously wrong.
3. The paint measurements are off the charts.
1. The original paint thickness should be between 100-200 um, which is what the appraiser measured on the rest of the vehicle. He was getting a very consistent reading.
2. A normal paint and lacquer repair would read between 200 -300 um.
3. According professional paint thickness scales a repair where an automotive body filler was used after an accident would read between 520 and 750 um, if the job was done correctly.
4. As you can observe on a photos from when the appraiser was taking readings, his measurements were between 1000 and 2000 um. This is indicative of a thick layer of body filler and a bad paint job.
My suggestion is, "Don't lie to your customers." And if you find out that you gave out the wrong information fix your mistake and make things right.