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Shelor Toyota
Christiansburg, VA
2,019 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,019 Reviews of Shelor Toyota
January 10, 2021
We are very pleased with our purchase! Michelle Vaught was the best sales person we have ever met, she was very helpful thorough and really seemed to care about us and our needs. A very pleasant experienc was the best sales person we have ever met, she was very helpful thorough and really seemed to care about us and our needs. A very pleasant experience ☺ More
by Gmleagan
Employees Worked With
Michelle vaught
January 09, 2021
Eric has always treated me with professionalism, courtesy, and respect for the past 7 years. He always greets me with a smile, ask if I have any concerns other than my appt. is scheduled for, and al courtesy, and respect for the past 7 years. He always greets me with a smile, ask if I have any concerns other than my appt. is scheduled for, and always keeps me up to date as I wait in the lounge. The gentlemen who actually do the service, I don't see, but my 4 Runner is never greasy, scratched, nor is my driver side seat ever moved to their height. I'm very happy with the care given to me and my 4 Runner each time. More
by MOMMYplus2
Employees Worked With
Eric
January 09, 2021
Had to order my new truck. They were patient, helpful and informative through out the entire process. The day I finally got my truck they were once again helpful and took the time to walk me through all and informative through out the entire process. The day I finally got my truck they were once again helpful and took the time to walk me through all of the features. More
by DZY_Studios
Employees Worked With
Steve
January 08, 2021
I took my 26K-mile 2017 Prius into Shelor Toyota service dept for a hybrid software recall and simple oil change on 1/7/2021. The software recall was apparently handled without issue, but the oil change wa dept for a hybrid software recall and simple oil change on 1/7/2021. The software recall was apparently handled without issue, but the oil change was an astonishing $60...for an OIL CHANGE. After having heard concerns from coworkers about Shelor's service dept., I checked under the car before I drove off to make sure all the shields, etc. had been reinstalled, and saw where the service tech had spilled oil all over the axle and lower control arm and had not bothered to clean it up. I took photos in case they tried to play it off like the 26K-mile engine was leaking oil from elsewhere. Does a little spilled oil like that hurt anything? No, of course not. But it makes any sane person question the quality of the rest of the work and the culture of the workforce. Did my oil pan plug get stripped (like this was a Jiffy Lube or something) and was the plastic oil filter cartridge cover torqued like it was supposed to be, or was it overtorqued and cracked, or the sealing o-ring placed improperly? All questions now on my mind because some flat-rate numbskull couldn't be bothered to take 30 seconds to wipe up his/her mess. The spillage plus the outlandish oil change price is enough to ensure I will only ever come back to this Toyota dealer for warranty work only, and will handle the rest of the work myself like I ordinarily do for my other vehicles and tractors. Heaven forbid I ever need some serious work like a head-gasket or *gulp* hybrid system work. I had hoped this visit to Shelor Toyota service would help prove my perceptions about "stealerships" wrong, but they only helped confirm them. More
by djm3452004
Employees Worked With
B. Wright
January 08, 2021
Great serviceBrad very helpful I don’t really have to Great service Brad very helpful I don’t really have to write twenty five words if I can say it in less you need to redo this question. Great service Brad very helpful I don’t really have to write twenty five words if I can say it in less you need to redo this question. More
by Scottishapts
Employees Worked With
Brad
January 07, 2021
One of the best experiences we ever had buying a vehicle. We done everything from the comfort of our home. Super nice sales staff. Would highly recommend them to anyone. We done everything from the comfort of our home. Super nice sales staff. Would highly recommend them to anyone. More
by bradburkett84
Employees Worked With
John,Tiffany,Sara
January 07, 2021
I always appreciate the cleanliness of all areas of the facilities. Even more importantly to me is the fast and efficient service that I receive. But above all else is the manor in which I am treated by ev facilities. Even more importantly to me is the fast and efficient service that I receive. But above all else is the manor in which I am treated by everyone. I am always treated as though I am the most important customer of the day. I would never go anywhere else. More
by refraykohl
Employees Worked With
Don’t remember
January 05, 2021
I drive 25 miles to get service done here rather than going to a closer place. I am always treated with respect, the waiting area is clean and comfortable, and they don’t push me to get more work done o going to a closer place. I am always treated with respect, the waiting area is clean and comfortable, and they don’t push me to get more work done on the car. During the pandemic, they were taking extra precautions with cleaning and spacing people out. Everyone had on a mask, and there was a guy spraying what i assume was a disinfectant, as well as keeping the doors open. I appreciate all of that. I felt safer than at a grocery store, for sure. I feel like they take care of their customers. More
by aiom
Employees Worked With
Dustin? Dylan? I should have asked again.
