
Shelor Toyota
Christiansburg, VA
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1,996 Reviews of Shelor Toyota
Bought a new vehicle here with lifetime inspection. My vehicle failed inspection due to windshield wipers. Seriously? I had heard something would be found wrong so I made sure to check out vehicle to m My vehicle failed inspection due to windshield wipers. Seriously? I had heard something would be found wrong so I made sure to check out vehicle to make sure all was good but I never thought of wipers because they seemed fine to me during last week's storms. Was told it would pass if I paid them $45 for wipers. Bought my own wipers for under $28 and took back just so they would remove rejection sticker. Not a very happy customer and very disappointed in services. More
It was a very enjoyable experience working with Michelle Vaught during our recent purchase of a new 2022 Tundra. We shared a lot of laughs and actually had fun working thru the acquisition process. We highl Vaught during our recent purchase of a new 2022 Tundra. We shared a lot of laughs and actually had fun working thru the acquisition process. We highly recommend Michelle. More
We bought the Toyota RAV4 believing that we had a three-year 36,000 mile warranty but it seems like we only got a two-year 24,000 mile warranty so we are a little disappointed in that… three-year 36,000 mile warranty but it seems like we only got a two-year 24,000 mile warranty so we are a little disappointed in that… More
Beverley sets the standard for customer service. She made the buying experience hassle free and exciting instead of dreadful. As we were approaching closing time she stayed late to give us the full She made the buying experience hassle free and exciting instead of dreadful. As we were approaching closing time she stayed late to give us the full experience and individual attention. For example spending a good bit of time making sure we understood all of the features. I would give her 6 stars if I could. Thank you Beverley!!! More
The service rep was extremely helpful in letting me know what maintenance needed completed and the time it would take. I will definitely be using the toyota service center for all future maintenance. what maintenance needed completed and the time it would take. I will definitely be using the toyota service center for all future maintenance. More
There have been some changes at the Shelor Toyota Service Department in recent months. This was my first time to work with Dustin Moore. He was very courteous and friendly and although the service took a b Department in recent months. This was my first time to work with Dustin Moore. He was very courteous and friendly and although the service took a bit longer than I was expecting, everything was done properly and he was most professional. Eric Tignor was also there and he is and always has been a fantastic and professional service advisor. I would not service my Toyota anywhere else except Toyota. More