Back

Shelor Toyota

Christiansburg, VA

4.8
1,996 Reviews

2230 Roanoke St

Christiansburg, VA

24073

Directions

By Type

1,996 Reviews of Shelor Toyota

March 16, 2022

Brian Love was helpful, respectful, and professional. We had a positive experience there today getting our Hybrid Rav4. More

by J.O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Love
Mar 16, 2022 -

Shelor Toyota responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Brian and the Shelor Toyota team. Drive safely in your Toyota Hybrid RAV4, and we hope to see you back again down the road!

March 15, 2022

Bought a new vehicle here with lifetime inspection. My vehicle failed inspection due to windshield wipers. Seriously? I had heard something would be found wrong so I made sure to check out vehicle to m More

by Sally311
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tammy & Matthew
Mar 30, 2022 -

Shelor Toyota responded

Sally, we are sorry to hear that you did not have a more successful visit. We strive to deliver a seamless and accommodating experience for our guests, and we do not run our business to mislead or inconvenience them. We would appreciate the chance to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Thank you, Customer Relations – cr@shelor.com

March 15, 2022

Great service, prompt with follow up contact for questions. Very courteous and knowledgeable about the vechild. More

by esad72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Mar 15, 2022 -

Shelor Toyota responded

Thank you for taking the time to review us! We strive to deliver seamless and straightforward service, and it is wonderful to hear that this was reflected in your time working with the Shelor Toyota team. Drive safely, and we hope to see you back again down the road!

March 15, 2022

It was a very enjoyable experience working with Michelle Vaught during our recent purchase of a new 2022 Tundra. We shared a lot of laughs and actually had fun working thru the acquisition process. We highl More

by ronanddebp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Vaught
Mar 15, 2022 -

Shelor Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Michelle and the Shelor Toyota team. Drive safely in your new 2022 Toyota Tundra, and we hope to see you back again down the road!

March 15, 2022

We bought the Toyota RAV4 believing that we had a three-year 36,000 mile warranty but it seems like we only got a two-year 24,000 mile warranty so we are a little disappointed in that… More

by bighunter264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Niles
Mar 18, 2022 -

Shelor Toyota responded

Hi, thanks for leaving some feedback. We wanted to clear some things up. The 2yr 24000 mile is the Toyota Care, which is your maintenance. The warranty from Toyota is 3yr/36000 miles new car warranty and 5yr/60000 miles of limited powertrain warranty. If you have further questions, you are more than welcome to give me a call @ 540-260-0240 or email @cgrubb@shelor.com. Thanks.

March 14, 2022

Beverley sets the standard for customer service. She made the buying experience hassle free and exciting instead of dreadful. As we were approaching closing time she stayed late to give us the full More

by c.hendrick1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverley Messick
Mar 15, 2022 -

Shelor Toyota responded

Thank you for taking the time to share this feedback! We are very proud to have Beverley on our team and happy to hear that she went above and beyond to assist with your purchase. We will be sure to pass on the kind feedback to her. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Shelor Toyota!

March 14, 2022

The service rep was extremely helpful in letting me know what maintenance needed completed and the time it would take. I will definitely be using the toyota service center for all future maintenance. More

by lchankins12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Mar 14, 2022 -

Shelor Toyota responded

It's wonderful to hear we've earned your business with our informative and efficient service! We're always happy to make sure our guests are updated throughout the service process, and it's great to hear that made your visit so positive. The entire Shelor Toyota team thanks you for your business, and we look forward to your next stop by!

March 13, 2022

There have been some changes at the Shelor Toyota Service Department in recent months. This was my first time to work with Dustin Moore. He was very courteous and friendly and although the service took a b More

by RAB59BCBVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Moore, Eric Tignor
Mar 14, 2022 -

Shelor Toyota responded

We are so grateful for your longtime support and delighted to hear that you enjoyed working with Dustin at your recent visit. Thank you for taking time to share kind words about him and Eric! Safe travels and we look forward to assisting you next time at Shelor Toyota.

March 13, 2022

Salesman was very knowledgeable about all vehicles I looked at and about Toyota itself great customer service More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew
Mar 13, 2022 -

Shelor Toyota responded

Thank you for the great review, Jay! We appreciate your trust in us to make your visit a great experience.

March 12, 2022

Very easy to work. Joe explained everything and was a pleasure to work with. Highly recommend More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph
Mar 12, 2022 -

Shelor Toyota responded

Ed, the pleasure was all ours! Thank you for taking a moment to highlight the excellent service you received from Joe and the Shelor Toyota team, and we wish you safe travels until we see you next!

...
84
...