Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Lacy in service is excellent in communicating to you on where your cars at in service and if there are any repairs needed other than what was planned where your cars at in service and if there are any repairs needed other than what was planned More

Oscar was so helpful and stayed in contact with me while they got my Jeep fixed and back on the road. they got my Jeep fixed and back on the road. More

The service team was just however that didn’t stop them from providing excellent service from providing excellent service More

Austin did a great job keeping me informed and walking me through what to expect during the process of having a warranty item replaced. I would recommend these guys to anyone looking to have any service through what to expect during the process of having a warranty item replaced. I would recommend these guys to anyone looking to have any service done. More

Jeff was easy to work with and had great communication with me when coming in at the tail end of a frustrating moment. He got the simple repairs scheduled quick for me and made sure it was taken care of with me when coming in at the tail end of a frustrating moment. He got the simple repairs scheduled quick for me and made sure it was taken care of without hassle. More

Great service! I went in for an oil change and tire rotation. Ryan made sure my spare was rotated too! He is super helpful and made me feel like my Jeep was in grea I went in for an oil change and tire rotation. Ryan made sure my spare was rotated too! He is super helpful and made me feel like my Jeep was in great hands. More

My service writer quit , Jordyn took over and it was seemless. She got the tech on track and communicated to me what was going on seemless. She got the tech on track and communicated to me what was going on More

Jeff is our go to service advisor. I have recommended him to our friends with jeeps. I have recommended him to our friends with jeeps. More

They had my jeep in their shop for a whole month doing warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for warranty repairs on my engine. When returned to me, they failed to mention my vehicle sustained hail damage, which they told me I was responsible for paying. They made excuses that the mechanic quit his job and that’s why it took so long to get back. They also failed to check my empty coolant reservoir as part of the multi-point inspection. In reassembling my engine, they managed to mess up inner fender guard and now my tire scrapes it any time I tuen. The service advisor had poor communication and neglected to ever call or text me until I demanded updates. I would not hear from him for 4 or more days at a time. I used their preferred car rental company at first until that vehicle’s battery died and they tried to charge me $50 to come jump it in my driveway. I was out $2000 in car rentals due to the lengthy repair where my vehicle no doubt sat in their parking lot awaiting hail storms and Im currently out $500 for the hail deductible. More

We got a lemon and they went above and beyond to make it right. We appreciate them so much right. We appreciate them so much More