Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Jeff is always awesome, quick and communicates well. Whenever I need anything I know I can count on Jeff and his team to take care of me Whenever I need anything I know I can count on Jeff and his team to take care of me More

She was very helpful in finding out what was wrong with my vehicle and very professional. my vehicle and very professional. More

Quick, honest, helpful! This team cares about your needs and always happy to help…will go back! This team cares about your needs and always happy to help…will go back! More

Jeep was serviced and had a recall processed and was ready the next day. Samantha followed up with a phone call on a question I had. I do wish they would wash the vehicles, other than that great ready the next day. Samantha followed up with a phone call on a question I had. I do wish they would wash the vehicles, other than that great More

Shottenkirk CDJR has the worse Service Center of any Jeep dealership we have ever used. I took our GC into the Service Center at 10:50a.m. for an 11:00a.m. appointment to have the oil changed. I was shown dealership we have ever used. I took our GC into the Service Center at 10:50a.m. for an 11:00a.m. appointment to have the oil changed. I was shown the waiting area and after not hearing about the status of the oil change at 1:00p.m, I sent a text to the Service rep who had texted me at 11:00a.m. when the service ticket was written up. By 1:30p.m no reply so I walked over to the service area to try and find someone who could help me out. Not a soul around, it's as if all the service reps got off work at 12 noon. I finally tracked an employee down from a different area and he found an employee who could help me out. She looked up my service ticket and it ends up my vehicle still had not been service, it was still parked in the back lot. In the end, I waited nearly 3.5 hours for a simple oil change. Shottenkirk CDJR Service Center will never have our business again. In fact, when we purchase our next Jeep GC this fall, Shottenkirk will not be the dealership we use. More

Lacey take care of everything and going one step forward doing better than anybody else. doing better than anybody else. More

Communication has been horrible. We are also still waiting on the recall part to come in for my wife’s vehicle. No one has contacted us to update us on that. We are also still waiting on the recall part to come in for my wife’s vehicle. No one has contacted us to update us on that. More

Jeff Kingsley and the Service Technicians are excellent. You have the confidence that when you bring your car here to be serviced. You will be informed of every detail and they will only work on what you ap You have the confidence that when you bring your car here to be serviced. You will be informed of every detail and they will only work on what you approve. More

I am extremely disappointed with the service department. It was nearly impossible to get in touch with them. Every time I called, no one picked up the phone, and when I finally did get through after multipl It was nearly impossible to get in touch with them. Every time I called, no one picked up the phone, and when I finally did get through after multiple attempts, I was met with nothing but excuses. They seemed completely uninterested in providing any real help or customer service. I expected much better communication and professionalism from a dealership of this size, but unfortunately, this service department failed on all fronts. I will not be returning, and I wouldn’t recommend them to anyone. More

Kevin in the service department was very helpful in getting our Jeep Grand Cherokee diagnosed and fixed. We need another service per warranty issues but, they will get the job complete. getting our Jeep Grand Cherokee diagnosed and fixed. We need another service per warranty issues but, they will get the job complete. More