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Shottenkirk Desert Lexus

Cathedral City, CA

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Employees
Reviews
Vehicles
4.9
438 Reviews
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67855 East Palm Canyon Drive

Cathedral City, CA

92234

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Showing 438 reviews

July 14, 2026

Great company with a positive service culture exhibited by all employee's. Rare at most businesses these days but present at Shottenkirk all the time! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2026 -

George responded

Great professional service focused on guest satisfaction!

Jul 14, 2026 -

George responded

Great service professional pursuit of guest satisfaction!

Jul 16, 2026 -

Shottenkirk Desert Lexus responded

George, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 10, 2026

I took my car in last minute on Friday afternoon to get a new battery and that was replaced. Also I had a nail in one tire which Lexus couldn't fix but sent me to American Tire to have it fixed. So I recei More

by LINLAROY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 12, 2026 -

Shottenkirk Desert Lexus responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 09, 2026

Hospitality is amazing, promised time is always on time when told, great ambiance and overall good customer care. More

by Ruben.h1199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrik
Print
Jul 10, 2026 -

Shottenkirk Desert Lexus responded

It’s wonderful to hear our hospitality and punctual service met your expectations. We’re glad the atmosphere and care during your Lexus UX 300h service stood out. Thank you for choosing us and we look forward to assisting you in the future. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 08, 2026

Johnny in the service department always gets service done effectively and as quickly as possible! Thanks! More

by Drbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 08, 2026 -

Shottenkirk Desert Lexus responded

It’s wonderful to know Johnny and our service department handled your Lexus ES 350 so quickly and effectively. We appreciate you relying on us and look forward to your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 07, 2026

Salespeople were great, service department very disappointing, as usual, I regret buying here, never again More

by Shaialama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnny Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Attia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Shottenkirk Desert Lexus responded

Thank you for this feedback. We're very sorry to hear that you didn't have the best service experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact us at (760) 904-3654 and ask for Matt Sullivan to discuss

Jul 09, 2026 -

Shaialama responded

That would be greatly appreciated. Thank you.

July 03, 2026

Always greeted professionally. Accurate estimates, service time is always good, and Lexus representatives are experienced and knowledgeable. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Rivera
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Jul 03, 2026 -

Shottenkirk Desert Lexus responded

It’s wonderful to hear our team always greets you professionally while providing accurate estimates. We’re glad our Lexus specialists deliver knowledgeable support and efficient service times. Thank you for entrusting us with your vehicle. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

July 02, 2026

The service department always goes above and beyond. Santos is amazing and this time Andrik did a fantastic job taking care of us. I would buy another car from them based solely on the service departmen More

by Gcairns66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos and Andrik
Print
Jul 02, 2026 -

Shottenkirk Desert Lexus responded

Hello, we appreciate your feedback on the Lexus IS 350 service. It’s great to know our service department went above and beyond to take care of you. We look forward to assisting you again, whether for maintenance or a future Lexus purchase. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 29, 2026

I’ve had 5 prior Lexus purchased in NO CA. This dealer ship is far superior. More

by Brusaschetti
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Johnny Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 29, 2026 -

Shottenkirk Desert Lexus responded

Your loyalty after five prior Lexus experiences speaks volumes. We’re honored our team’s service on your NX 450h+ surpassed expectations. Johnny is thrilled by your feedback and we look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 29, 2026

Gabriel was an excellent salesperson and provided great customer service. Sales Manager was also excellent and even your Finance person Mo was great. More

by hxjc1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mindy Menjivar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mo Attia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 29, 2026 -

Shottenkirk Desert Lexus responded

We’re grateful for the five-star rating and for sharing your experience. It’s rewarding to hear that our sales and finance teams, especially Mo, made your purchase of a pre-owned Lexus RX 450h smooth. If there’s anything else you need, just let us know and enjoy the ride. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

June 26, 2026

My fist time visiting and was impressed with the professionalism and customer service. My vehicle was completed timely and as promised. More

by Iavilaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrián Colón
Print
Jun 26, 2026 -

Shottenkirk Desert Lexus responded

Thank you for trusting us with your Lexus GX 550 on your first visit. We’re glad our team’s professionalism and service met your expectations and that your vehicle was completed as promised. We look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Desert Lexus!

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