Shottenkirk Ford Granbury - Service Center

Melissa did great work and fixing my vehicle and making sure everything was good on it sure everything was good on it More

Only complaint is having to wait for my vehicle over a weekend. However, I was given a great loaner, and my vehicle was delivered to me by noon on Monday. Thanks. weekend. However, I was given a great loaner, and my vehicle was delivered to me by noon on Monday. Thanks. More

The mobile service tech option is great. Service was completed at the house in about twenty minutes. Service was completed at the house in about twenty minutes. More

Melissa in service department is awesome. Got me in and out fast.. they had to order the part but turnaround was fast.. Got me in and out fast.. they had to order the part but turnaround was fast.. More

Today, went in for my vehicle's regular oil change & multi-points vehicle inspection. Was in & out in less than an hour! Service reps were very cordial as usual. multi-points vehicle inspection. Was in & out in less than an hour! Service reps were very cordial as usual. More

I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

I pulled in they were right there and got my truck in and out quick out quick More

Great service today thank you Tyler and thank you to Austin for driving me to get my key fob back at my house in Burleson.Sometimes there are unexpected things and you guys handled it! Thank you,Amy J Austin for driving me to get my key fob back at my house in Burleson.Sometimes there are unexpected things and you guys handled it! Thank you,Amy J More

Brandon parts manager is the reason I tried the ford dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon d dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon does the dealership would have more satisfied customers More

Melissa was great and helped get all my recalls fixed and delivered back to me delivered back to me More