Shottenkirk Ford Granbury - Service Center

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. my time and returned my pickup before I was expecting to get it. More

Waited two hours for my oil change to be completed even with an appointment made with an appointment made More

The mobile service technician was quick, efficient, and communicated well. This service needs to grow within the dealership for the smaller issues. communicated well. This service needs to grow within the dealership for the smaller issues. More

Melissa is always a great service advisor and makes sure everything is done as promised. everything is done as promised. More

Before taking Bronco to get check I called to ask how much was the cost after couple of call backs was told everything was still under warranty with an extended warranty, after dropping Bronco I get a ca much was the cost after couple of call backs was told everything was still under warranty with an extended warranty, after dropping Bronco I get a call it’s going to cost $450.00 not expecting that but when ahead and paid for it to get Bronco fix. Was told Bronco was fixed and pick it up when driving back home noticed Bronco had all the issues when it was dropped off. 1) something popping when turning wheels 2) check engine light still on More

Very helpful and accomodating. Loved the ride home and truck delivery to residence. Beth professionsl Loved the ride home and truck delivery to residence. Beth professionsl More

Service writer Tyler was great. Listened, got me in and out in very timely manner. Listened, got me in and out in very timely manner. More

The new valet vehicle pick up and drop off is outstanding! My truck needed to be serviced, state inspected, and a spare key made. They took care of everything and I never left the house. outstanding! My truck needed to be serviced, state inspected, and a spare key made. They took care of everything and I never left the house. More

They're trying to get past their previous reputation of xxxxxxx at customer service. Today they took care of a recall item for me in about an hour as they said they would. Will try them again for any futur xxxxxxx at customer service. Today they took care of a recall item for me in about an hour as they said they would. Will try them again for any future work. The jury's still out but they did make a sincere effort. More

Great job! Employees were very helpful and kind! Got my truck right in and done fast Employees were very helpful and kind! Got my truck right in and done fast More