Shottenkirk Honda of Cartersville

Very thoughtful of your vehicle condition and always make you aware of what is needed and upcoming service. Fare price in repairs and thorough with inspection. make you aware of what is needed and upcoming service. Fare price in repairs and thorough with inspection. More

The staff at Shottenkirk Honda were prompt in greeting me and in attending to my needs, answering questions and explaining what needed to be done. They were polite, considerate of me and my situation, and re and in attending to my needs, answering questions and explaining what needed to be done. They were polite, considerate of me and my situation, and respectful. I feel positive about the service that I received and feel that I can trust them to reliably care for my vehicle. More

The experience, service and professionalism was first class. Ginger is a great asset to your team and success! class. Ginger is a great asset to your team and success! More

Came in with no reservation to get my windshield repair. Richie explained the process and cost. No more spider mark on the windshield. All is good. Richie explained the process and cost. No more spider mark on the windshield. All is good. More

They have been fair with me and my family. We have purchased 10 or more cars and trucks from them. I also have them do the service.lfor me. I drive right by Hennessy and go the extra miles to We have purchased 10 or more cars and trucks from them. I also have them do the service.lfor me. I drive right by Hennessy and go the extra miles to Carter's iille Well worth it.. More

The customer service and technician service is superb. Mr.Kevin Etters provided excellent costumer service. Very friendly,knowledgable and courteous. I will definitely return there for my next scheduled Mr.Kevin Etters provided excellent costumer service. Very friendly,knowledgable and courteous. I will definitely return there for my next scheduled service and any repairs needed. More

Very organized and have a dedicated team with the knowledge of the car choice option knowledge of the car choice option More

Please avoid as this place is a scam! When I arrived they randomly asked me if I had to use any math skills for my job. I said no not really. Thought that was a very weird first question When I arrived they randomly asked me if I had to use any math skills for my job. I said no not really. Thought that was a very weird first question to ask me. I wanted to purchase a 2026 Honda Passport. The sales person said that there was a model car that is technically used and is an option for me to get the car for cheaper but I would have to wait about a month to be able to get the car. They then showed me some new passports. We then worked out a deal for each car we looked at which was 3 in total (all same car, different colors). After negotiating with the dealership, they agreed to give me a pretty big discount on the price. Like $10k off for one of the cars. This is where things get very sketchy… when they came back with the pricing sheets, they had the discounts we agreed to in the line items, but when you looked at the total sales price, the discounts were not applied. So essentially what they were doing, was agreeing to a price verbally, then trying to get me to sign a price completely different than what was discussed. But they tried to hide it by including the discounts, but not in the total at the bottom of the sheet. All 3 cars had the same issue with the discount not being reflected. When I called them out to correct it, they agreed that it was incorrect but then advised that they can’t give me the discount that we agreed to just a few minutes ago? It all seemed to extremely sketchy to me. First asked me if I had to use math skills for my role, then proceeds to give me an offer where I have to use math skills to call them out on their error, then they won’t give me the price we agreed to verbally. That 100% is a scam that didn’t go the way they had hoped. Otherwise they would have honored the rate we agreed to right? Idk, but other dealerships that I shared my experience with advised that I should report this dealership for bad business. I’m not sure if what they did is even legal? Even considering messaging Honda about this as my experiences at other Honda dealerships are great. This is the first and only time I’ve gone to a dealership and felt like I was being scammed. Not given a bad deal, but straight up misled and scammed. Their manager came running out to my car to try and make it right, but literally offered me nothing and blamed it on the “new computer system” that just so happened to be installed that day… it can’t be a computer error if we agree to a price but you print out a higher price and refuse to honor the price that was discussed. That is a human error, and if you fail to honor what was discussed, with your incorrect totals, then that’s a scam! Like there is no way to say otherwise right? More

Bill~ I hope you know what a wonderful staff you have in cartersville. It was the best experience we have ever had purchasing a car. Cole was incredible. Listened, understood my needs and did not judge or m cartersville. It was the best experience we have ever had purchasing a car. Cole was incredible. Listened, understood my needs and did not judge or make us feel pressured or uncomfortable. We talked as though we were friends and even laughed which is rare when buying a car! Cole is a great salesman. Even the finance team was a pleasure to be around. Thanks for everything! In the future we hope to buy more cars with you all! Crystal & Brandon Smith More

Excellent service. Quick repair time. Excellent customer service Highly recommend working with Careresville Honda dealership. Quick repair time. Excellent customer service Highly recommend working with Careresville Honda dealership. More