Shottenkirk Honda of Cartersville

Great experience had by all! Jonathan was great and showed us our options and really went to bat for us! Michael was great too explaining in detail all of the warranties Jonathan was great and showed us our options and really went to bat for us! Michael was great too explaining in detail all of the warranties More

Great customer service! The staff is kind, helpful and professional. I’ve always enjoyed the service received at Shottenkirk Honda of Cartersville. I love my new Honda CR-V! The staff is kind, helpful and professional. I’ve always enjoyed the service received at Shottenkirk Honda of Cartersville. I love my new Honda CR-V! More

Pros: good prive point. Cons: finance should go over the numbers with customer. He made me sign 50 papers and the number paper got buried. When I saw the papers next day t Cons: finance should go over the numbers with customer. He made me sign 50 papers and the number paper got buried. When I saw the papers next day the total was about 4K more than what I expected - all those additional add ons etc More

In and out in 60 minutes for an oil change and tire rotation, just as promised! No upsell on questionable repairs or maintenance. Good first experience at this dealership! rotation, just as promised! No upsell on questionable repairs or maintenance. Good first experience at this dealership! More

My son’s car had some issues with tires right after Christmas and right before he was scheduled to leave on a trip. We were able to get the issue resolved and him back on the road in a quick turnaround Christmas and right before he was scheduled to leave on a trip. We were able to get the issue resolved and him back on the road in a quick turnaround. it made me feel much more comfortable with him being on the road knowing that the car was running in its best condition. More

The vehicle was incorrectly represented to be a Tacoma TRD but was actually an SR5. Added some complexity to the negotiations but was able to resolve. When the vehicle was test driven it was noticed tha TRD but was actually an SR5. Added some complexity to the negotiations but was able to resolve. When the vehicle was test driven it was noticed that there was a problem with one of the bulbs. his was brought to the sales associate's attention who at the time assured me that it would be fixed but it never was. Also, the copy of the inspection report done on the car by the dealership indicated that a blinker bulb was replaced but to date the blinker does not function correctly. The sales associate was notified that I had left several bungee cords were left in the vehicle and wished to be retrieved. The car was purchased on Friday and a special trip was made to the dealership on Sunday to deliver the title and extra key. The sales associate communicated to me that he would meet me at the dealership on Sunday to deliver cords but did not show. I was really disappointed since the round trip from my house to the dealership is over 120 miles. I was also disappointed that the vehicle only came with one key and I was not aware of this until after the negotiations were completed. Purchasing an additional key for this vehicle from a dealer will cost about $300. The sales manager indicated that they would try to assist me in acquiring an additional key a little cheaper, if possible, but so far I have not heard from the dealership. This was really disappointing since part of the reason for making the Sunday trip was to deliver the 2nd key connected with the trade-in to the dealership. More

I was amazed at how easy it was to schedule an appointment to have one of my tires checked for damage. They found the offending nail and replaced the tire (it was not repairable). From reception appointment to have one of my tires checked for damage. They found the offending nail and replaced the tire (it was not repairable). From reception to picking up the vehicle the service was top notch and professionally personal. More

The team is always helpful . I always work with Ginger and she keeps me updated while I’m waiting and also lets me know what else needs to be fixed on my car . I always work with Ginger and she keeps me updated while I’m waiting and also lets me know what else needs to be fixed on my car . More

The service was very good and thorough. It took a couple of hours, bit that was fine, as I was expecting it. It took a couple of hours, bit that was fine, as I was expecting it. More

I’ve worked with Bob for years and he always makes it a pleasant experience. Such a professional dealership and so courteous. Will always shop here! pleasant experience. Such a professional dealership and so courteous. Will always shop here! More