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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,102 Reviews

4,102 Reviews of Shottenkirk Honda of Cartersville - Service Center

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October 18, 2024

This experience was horrific. Customer service was terrible. Would not recommend. Had to walk to get cash because they did want to accept card payment. More

by ARMYMOM12595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names. Check your recorss
Report | Print
Oct 23, 2024 -

Shottenkirk Honda of Cartersville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 18, 2024

Everyone very professional, very prompt to respond to communication, and always very pleasant to deal with. More

by KARENBRANDNER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Goetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Karen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Cartersville.

October 17, 2024

Kevin Etters is simply: THE BEST Service advisor - PERIOD... Kevin is a great asset to your company and dealership... More

by JIMFERGUSON767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Jim, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kevin and our team, and we look forward to working with you again.

October 16, 2024

Fast service, and very professional, I recommend them, it is easy to deal with them More

by JUANCREYES83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Goetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks, Juan, for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

October 16, 2024

Scheduled my Fit for service with Ginger to allow all parts to be ordered (Fit parts are not always available at each dealership). I liked the text feature as she could keep me updated on the status of p More

by CDRDEMPSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger Chapman
Report | Print
Oct 17, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ginger here at Shottenkirk Honda of Cartersville.

October 15, 2024

Kevin Etters was terrific and handled my car issues no matter how many times I had to bring back like a champ. More

by HOLLOWAYTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Shottenkirk Honda of Cartersville responded

Tony, Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. Kevin and our team appreciate your business and hope to see you again soon!

October 15, 2024

We are always pleased with Shottenkirk. They are quick and courteous and take good care of our car! We have used them for over 15 years and don’t see that changing any time soon! More

by WENDI2865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Shottenkirk Honda of Cartersville responded

Wendi, Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

October 15, 2024

Mr Ford is great! Took great care of us. Will request him from now on. More

by ASHSCHININA
Recommend Dealer
Yes
Employees Worked With
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 12, 2024

Thank you for providing prompt, courteous, and professional service. I will be back next time I need service. More

by GLA714
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

October 11, 2024

Kevin is a trusted advisor when it comes to our Honda cars. We've worked with him for several years. More

by KEVIN@BARLOW.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TL Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Kevin delivered such a great experience!

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