Shottenkirk Honda of Huntsville - Service Center

I use Shottenkirk Honda for all of my Honda Accord maintenance needs and will continue to rely on them... maintenance needs and will continue to rely on them... More

Very clean, prompt, laid back and courteous service. Very spacious garage and is relatively quiet. This is reflected in the people working there. The stress level was quite low. Very spacious garage and is relatively quiet. This is reflected in the people working there. The stress level was quite low. More

The wait was decent. There was plenty of hot coffee, water & snacks while we waited. The advisor was patient, informative & understanding. The service was excellent. There was plenty of hot coffee, water & snacks while we waited. The advisor was patient, informative & understanding. The service was excellent. More

Dealership should not be charging their customers 3% fee for using a credit or debit card. for using a credit or debit card. More

I am pleased with the actual mechanical service, I got an oil change and tire rotation. This service was in and out within an hour, great. However with this being my first time for service at this dealership oil change and tire rotation. This service was in and out within an hour, great. However with this being my first time for service at this dealership I was not aware of what I needed to do to initiate my interactions with the dealership. I pulled up outside the service drive, not knowing I needed to drive into the service lane. I sat for a while until I called the dealership and asked what I should be doing. Once instructed to drive into the service lane my service started and it was fine. I did ask for the car wash offer as I had an email coupon, I mentioned it in my reservation and to the service advisor. I go to collect my car and it was still dirty having not been washed. A simple thing to miss, but also annoying it was missed because of how simple it was to remember. I put a note in the reservation and told the advisor when I dropped it off. More

Scott did a really great job letting me know what was going on and dealing with my insurance. going on and dealing with my insurance. More

These are professional and highly experienced service department personnel. I trust this dealership completely. They make you feel valued. department personnel. I trust this dealership completely. They make you feel valued. More

It was fine except for the debit card policy I was unaware of before coming for my service. Are we going back in time? Charging more for using a debit card is ridiculous. Who carries checkbooks around unaware of before coming for my service. Are we going back in time? Charging more for using a debit card is ridiculous. Who carries checkbooks around anymore? The service itself was fine. It took longer than expected, but it was okay. More

I went to the service to get my car serviced and get a couple of items corrected. They were not concerned that this was a warranty job, but instead took my vehicle and completed the service and corrected couple of items corrected. They were not concerned that this was a warranty job, but instead took my vehicle and completed the service and corrected the two items that needed to be corrected., discovered a nail in a tire and fixed that also. Great experience More

Extremely helpful from the operator setting up the appt, to service staff, and to waiting room reception. Great waiting room. And of course great service. to service staff, and to waiting room reception. Great waiting room. And of course great service. More