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105 Reviews of Scott Rockett
April 30, 2024
Overall experience was great! All of our questions were answered and we left knowing more about our new car. All of our questions were answered and we left knowing more about our new car. More
by KFHARRIS1598
Verified CustomerOther Employees Tagged: Steve Damon, Joe Ferguson
Helpful 
April 30, 2024
As a first time customer the service was great. Yes, I would recommend this dealer ship. Scott Rockett my service attendant was very professional, knowledgeable and informative. I was appreciativ Yes, I would recommend this dealer ship. Scott Rockett my service attendant was very professional, knowledgeable and informative. I was appreciative of the Shuttle service (Keith) also. More
by DOROTHY.KIRK
April 28, 2024
Service was great, wait time was minimal. Staff was nice. Will recommend to other people. Staff was nice. Will recommend to other people. More
by DARNELLBOOZE
Other Employees Tagged: Michael Weesner, JR Reynolds, Justin Gibbs, Sami Boustani
April 27, 2024
It was better under Jerry Damson's ownership. The added 3% service fee even for debit card purchases, when they don't charge any fee for a check is a cheap and underhanded way to make a few more The added 3% service fee even for debit card purchases, when they don't charge any fee for a check is a cheap and underhanded way to make a few more bucks on service. I understand the average service fee is 2-2.5% so Shottenkirk is even overcharging for that on top of the cost of service being more expensive. In addition, you are not told up front that there will be the additional fee, but only find out when you check out and get ready to pay. when you have major work done, the 3% adds up to a significant extra charge. I can understand a flat fee of $3 or whatever the true cost of processing, however, a 3% fee is highway robbery. Think about this, if you get an oil change for $75, the service fee is $2.25, if you have major work at the cost of $2,500, the service fee is $75. And I am willing to bet that the actual cost to process the cards in both instances are exactly the same cost. Shottenkirk needs to rethink this strategy as Jerry Damson has had a long, long positive presence in the North Alabama area, and Shottenkirk has the potential to bury that reputation into the ground. More
by PACUFF0
April 16, 2024
Good service but credit card surcharge is lame. Include all your costs in your price or let’s all go back to a cash society like 50 years ago. Include all your costs in your price or let’s all go back to a cash society like 50 years ago. More
by DODENGINEER
Other Employees Tagged: Michael Weesner, JR Reynolds, Justin Gibbs, Sami Boustani
April 15, 2024
I have specifically asked for Scott since I initially purchased my 2019 Pilot. I absolutely trust him and lean heavily on his advice, opinions, and guidance. purchased my 2019 Pilot. I absolutely trust him and lean heavily on his advice, opinions, and guidance. More
by WES.BROWN
April 13, 2024
Justin Gibbs is straightforward and honest. I like his approach to the process. The lady that takes care of the coffee are is so nice. I like Schottenkirk's way of taking care of the customes w I like his approach to the process. The lady that takes care of the coffee are is so nice. I like Schottenkirk's way of taking care of the customes who have to wait on their vehicles. The only thing that I would improve is that they need to offer more service specials. More
by PRDEPDOG
Other Employees Tagged: Michael Weesner, JR Reynolds, Justin Gibbs
April 11, 2024
The service department is convenient, timely and can be trusted to give you the truth. trusted to give you the truth. More
by THATSME63
Other Employees Tagged: Michael Weesner
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