Shottenkirk Toyota
Quincy, IL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 280 reviews
People are nice, but to pay close to $100 to have an updated radio, because it was making the screen flash on and off and the phone didn’t work through the car, and no Serius radio functioning, for a v updated radio, because it was making the screen flash on and off and the phone didn’t work through the car, and no Serius radio functioning, for a vehicle with only 44,000 miles, makes me wonder what next is scheduled to malfunction that I would have to pay for again. I don’t think Toyota will be my next car. I don’t think the makers and dealers realize things like this just steer their customers to other makes and dealerships. More
Friendly and fast service. Aaron was super friendly and helpful. Jake was great with working with us and getting us where we needed to be. Aaron was super friendly and helpful. Jake was great with working with us and getting us where we needed to be. More
The service was performed as requested. One thing about it was overlooked. The reset procedure for the flashing "MAINT REQD" light on my dash was not performed. That resulted in further One thing about it was overlooked. The reset procedure for the flashing "MAINT REQD" light on my dash was not performed. That resulted in further warnings from the vehicle to get the service performed when it had just been done. Because I know how, I performed the reset myself at home. Also, I was surprised and unprepared when I picked up the vehicle after service to be offered a pre-pay deal on future services. It would be better if I had been told when I dropped off the vehicle before the service that I would be offered a pre-paid service deal when I returned. Had that been done, I would have had more time to considered the offer. More
It is always a pleasure to get my truck serviced. If you show up early, they get you in early. The coffee is good but miss the doughnuts. If you show up early, they get you in early. The coffee is good but miss the doughnuts. More
Had a good buying experience with Landon in sales. But the service department takes forever and didn't fix my problem. Vehicle went in for alignment and left the shop with the steering wheel still bei But the service department takes forever and didn't fix my problem. Vehicle went in for alignment and left the shop with the steering wheel still being crooked. Another appointment scheduled, that could of been prevented if the tech would of made a few extra checks. More
If I click anything except 5 stars, the response is that my rating isn't accepted. Service Department could have been more proactive and notified me. I had to call them to learn status. I found out tha my rating isn't accepted. Service Department could have been more proactive and notified me. I had to call them to learn status. I found out that a part was on back order and wouldn't arrive for about a month. Shottenkirk needs to call customers when there is a significant delay. Once I talked to the person in the service department communication was excellent. More
4 trips of 150 mile round trip and 850$ later they keep guessing what the problem is and it’s still not fixed. Made it 5 miles away before light came back on this last time. Who can afford for a tech to gu guessing what the problem is and it’s still not fixed. Made it 5 miles away before light came back on this last time. Who can afford for a tech to guess what is wrong with their car!?! More