Usually good, but missed the mark this time!
First of all, this is a great place, and I always come here for my oil changes!! Typically, they do a phenomenal job at whatever the task, but on 11/1
First of all, this is a great place, and I always come here for my oil changes!! Typically, they do a phenomenal job at whatever the task, but on 11/15/16, I really feel like I was taken for a ride!
I went in for an oil change, tire rotation, and an alignment check. Oil change went great, tire rotation couldn't be done because I have two worn tires, and the alignment check showed that I needed one.
After the alignment was performed, Eddie showed me what the alignment looked like before and after they worked on it. There were two items they "couldn't" fix, I inquired as to why and was told, "they couldn't see anything wrong." So I paid my bill, which was $90 for the alignment only, I had a coupon for the oil change. I should have inquired then as to why I was paying for something they, not only couldn't complete, but couldn't tell me WHY they couldn't complete it! I didn't feel like making a scene, and I was tired; upon arrival (3:45), I was told the whole thing would take "30-45 minutes,' but I didn't check out until 6:02! You should be thankful I choose to leave, I was hungry and irritated!
The next day, I called to get a copy of the alignment paper (not sure why I wasn't given that the night before), and after expressing my frustration to Tara, I was told the service manager would call me about this. He still hasn't, so I still get to wonder why I paid for a service when I didn't get the ENTIRE service!
**Both Eddie and Tara were extremely polite and did the best they could, I think.