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Showcase Honda - Service Center

Phoenix, AZ

4.7
1,018 Reviews
Call Service Center (602) 464-7145

1,018 Reviews of Showcase Honda - Service Center

Sort by
March 04, 2025

It wa quick,efficient and worthwhile. No issues, except the.Chairs in waiting room are uncomfortable. More

by EDWINCWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Showcase Honda responded

Thanks for your fantastic review, Edwin! We're thrilled to hear you had a quick and efficient experience. We appreciate your feedback about the waiting room chairs and will look into it. Your comfort is important to us!

March 02, 2025

James is always very professional and polite. He has been thorough and concise concerning the needs of my vehicle l. More

by mlnchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Birchman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Showcase Honda responded

Thank you for your feedback! We're so glad to hear that James has consistently provided you with professional and polite service. It’s great to know he’s been thorough and clear about your vehicle's needs. We truly appreciate your trust in him and look forward to continuing to serve you!

February 27, 2025

Service mgr is not customer oriented. My 2017 oddesy has 83500 miles and has oil ring issue well documented by other cars with 3.5 liter engine. Wanted to charge me $5,000 dollars to fix. More

by Al.krieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Proo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Showcase Honda responded

We understand your frustration with the situation, especially given the reported issue with your Odyssey. It’s important to us that our customers feel confident and valued, and we’re sorry to hear that this was not the case during your visit. We always aim to provide clear and honest options when it comes to repairs and pricing. If you would like to discuss this matter further or explore any alternative solutions, we encourage you to reach out to Sean Hoopes, Service Director, at 602-274-3800.

February 27, 2025

Always friendly, timely and efficient! We apprectiate that we are always able to get our service needs met quickly! More

by LindaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Hoopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Showcase Honda responded

Hi Linda, thank you for your feedback! We’re glad to hear you appreciate our friendly and efficient service. However, we're sorry to see you rated us lower. Your insights are important as we strive to improve every aspect of your experience. We hope to earn a higher rating next time!

February 26, 2025

An awesome dealership I am really happy u had the opportunity to have taken out a car from that dealership More

by Melina Acosta Bernal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Showcase Honda responded

Melina, thank you for your fantastic review! We're thrilled to hear you had a great experience with us. Enjoy your new car, and we look forward to seeing you again soon!

February 26, 2025

Glad to have Cassie Allen as my service advisor. She always provides excellent customer service! More

by ecampill89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Showcase Honda responded

Thanks! We're thrilled to hear you had a great experience with Cassie. She truly embodies our commitment to excellent customer service. We appreciate your feedback and look forward to serving you again!

February 26, 2025

I was advised of what was needed and the work was done efficiently and within the stated time. The chairs in the waiting room are uncomfortable, but that's my only complaint. More

by EDWINCWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Showcase Honda responded

Thank you for your fantastic review, Edwin! We’re thrilled to hear that you found our service efficient. We appreciate your feedback about the waiting room chairs and will certainly look into it. Your satisfaction is important to us, and we look forward to serving you again!

February 25, 2025

Great service done in a timely fashion. Service advisor Richard York is wonderful to work with. More

by MEMANESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard York
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Showcase Honda responded

Thanks! We're thrilled to hear you had a great experience with our service and Richard. Your feedback means a lot to us, and we appreciate you taking the time to share it!

February 25, 2025

I love Honda Dealership I’m so excited and pleased that I bought a Honda Civic. I have no worries Thank you Honda More

by VGENTRY2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Stokes
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Feb 25, 2025 -

Showcase Honda responded

We're thrilled to hear you love your new Honda Civic! Your excitement means a lot to us, and we appreciate your kind words. Enjoy the drive, and thank you for choosing our dealership!

February 24, 2025

Obed has always been so helpful and amazing. I’m literally the worst with scheduling and he was accommodating and made me a priority. And even though I’m sure scheduling was frustrating, he neve More

by Cesilby
Workmanship
Recommend Dealer
Yes
Employees Worked With
Obed Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Showcase Honda responded

Thank you for your kind words! We're so glad to hear that Obed provided you with such helpful and accommodating service. It's great to know that he made you feel like a priority, no matter the scheduling challenges. We truly appreciate your feedback and are happy to have had the opportunity to assist you!

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