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Sierra Chevrolet of Monrovia

Monrovia, CA

Overview
Employees
Reviews
Vehicles
4.6
1,112 Reviews
A Los Angeles & Pasadena Chevrolet Source Welcome to Sierra Chevrolet, your Monrovia Chevy dealership serving Los Angeles Chevrolet customers in California. We specialize in selling new Chevrolet cars and trucks and feature a variety of high quality used cars for our customers in Los Angeles. Located near Pasadena, you can find us on East Central Avenue and get to us from Interstate 210, the Foothill Freeway, at Exit 35A. Please view our hours and directions page for specific driving instructions to our Monrovia Chevrolet dealership.
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1450 S Shamrock Ave

Monrovia, CA

91016

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Showing 1,112 reviews

April 30, 2024

This was the easiest and simplest of ways getting my new vehicle. They handled everything and was extremely professional More

by SONNY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Zuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Sievertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, The Sierra Chevrolet Team

April 29, 2024

Great service, you know your car is in good hands. Also! Great staff, Shawn is great and Tanya is great too as usual! More

by JADEXMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Suchanek
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May 02, 2024 -

Sierra Chevrolet of Monrovia responded

Thanks for taking the time to write such an excellent review for Sierra Chevrolet. We strive to make sure everyone that walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. Sincerely, The Sierra Chevrolet Team

April 29, 2024

I purchased my Chevy Traverse from Sierra, a few years ago. I have been a loyal service customer for years since. I'm not sure what has happened to the serve department recently, but I am hesitant to retu More

by ME22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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May 01, 2024 -

Sierra Chevrolet of Monrovia responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Sierra Chevrolet Team

April 29, 2024

The staff there are unethical, have poor customer service and are hostile. Be aware, as they will tell you what you want to hear at the beginning so that they can hook you in. Also, note that the owner of th More

by MENDEZ2R1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christhian
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May 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Sierra Chevrolet Team

April 28, 2024

Very professional, answered all my questions. Great service. Alfonso, thank you for all your help. More

by flor33.rs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thanks for your outstanding review! We're very happy to hear that Alfonso was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Sierra Chevrolet Team

April 27, 2024

Fast service! And the Shuttle was offered. Great friendly customer service. I trust them with my car More

by RachelVLobos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for the positive review, Rachel and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Sierra Chevrolet Team

April 27, 2024

Everyone there was super kind and helpful. I’ve never owned any car other than Chevy. More

by LAROADIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott, Andy Wiesman
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Apr 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for leaving us this great review! We are very happy to hear that we could be so kind and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sierra Chevrolet Team

April 27, 2024

Joe Jimenez and Marvin Orellana were professional and kind. I will continue serving my car at Sierra Chevrolet. More

by AACLARK09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Sierra Chevrolet of Monrovia responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sierra Chevrolet Team

April 27, 2024

Came in for warranty service for drive shaft and was told it was going to be up to 3 days before they could get to it because they are busy. Oil life gauge was at 13% after oil change as tech forgot to reset More

by Bradbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Sierra Chevrolet of Monrovia responded

Bradbury, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Sincerely, The Sierra Chevrolet Team

April 26, 2024

Completely professional throughout the process. Joe was extremely kind and attentive to my needs. After a frustrating experience with the Chevy dealership in Glendale-I am so thankful to work with More

by connie19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback, Connie. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sierra Chevrolet Team

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