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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
690 Reviews

690 Reviews of Sierra Chevrolet of Monrovia - Service Center

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April 11, 2024

The dealership seems to do its due diligence during service. However, service became unresponsive and lack of communication after they run into problems they couldn't solve. Car owner end up doing al More

by happyhsu141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Sierra Chevrolet of Monrovia responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Sierra Chevrolet Team

April 09, 2024

Jeremy, answered all my questions and the service was done promptly. They spotted a nail in my tire and took care of it. I have been bringing my car here since I bought it. Thanks More

by A.uehara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in the Service Dept
Apr 11, 2024 -

Sierra Chevrolet of Monrovia responded

We are so happy to hear that your recent visit went so well for you! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Sierra Chevrolet Team

April 08, 2024

Service was great and the staff were accommodating,. They broke the center piece to one on my rims and did not try to hide it but came right out and chased me down to explain the situation. I appreciate More

by dampark3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing honest, quality service. Sincerely, The Sierra Chevrolet Team

April 07, 2024

Great job for get ready my vehicle, thanks to Jeramy Cecena for take care on the time to repair was done on faster period of time More

by MARTINEZALFONSODF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeramy Cecena
Apr 11, 2024 -

Sierra Chevrolet of Monrovia responded

Alfonso, we are truly grateful for this awesome review! We are thrilled that Jeramy was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Sierra Chevrolet Team

April 06, 2024

I didn’t really see the point of it, and I thought it would be nice if my car was vacuumed after. But the customer service was good. More

by GILDA.DAVIDIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hernandez
Apr 08, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Sierra Chevrolet Team

April 06, 2024

I called made an appointment for oil change Was in and within an hour, good service More

by BELAIRMAN_57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thanks for your perfect review! We're glad to hear that our team was friendly and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Sierra Chevrolet Team

April 06, 2024

Service was fast and explain question that I had. For sure will come back Thank you! More

by lettycambero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Apr 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide every customer with exceptional service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sierra Chevrolet Team

April 05, 2024

Jeremy is a good client service rep. and helped us through a major repair. We are disappointed in GM due to our 2016 Suburban transmission going completely bad after 100,000 miles. Not More

by JATAYLOR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy - service dept.
Apr 08, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Sierra Chevrolet Team

April 03, 2024

Quick and efficient service department - excellent service! I’ve been taking my car there for many years. More

by SY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Apr 05, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! We will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Sierra Chevrolet Team

April 01, 2024

Very friendly and easy to work with staff. Very good communication Highly recommend this dealership. More

by eminator07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
Apr 03, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Sierra Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. Sincerely, The Sierra Chevrolet Team

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