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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
690 Reviews

690 Reviews of Sierra Chevrolet of Monrovia - Service Center

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March 10, 2024

Good price… time… people. . product I like it and trust them… and I love Chevrolet More

by H.NAVA7799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sierra Chevrolet Team

March 09, 2024

Good service got my car in and out as stated. all repairs done as requested. More

by RENZOALVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Sierra Chevrolet Team

March 09, 2024

Jeremy and Joe took care of my needs. I had a faulty battery and broken 3rd row access latch and these two gentlemen took care of my two separate issues, on two separate days, as quickly More

by HOWARDPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cesena
Mar 12, 2024 -

Sierra Chevrolet of Monrovia responded

Howard, thank you for your kind words. We feel our service department is what makes Sierra Chevrolet special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Sierra Chevrolet Team

March 08, 2024

I purchased a work truck here really wasn’t to happy, seem like they were just trying to make the sale rather than what I really needed it for. Made a bad decision on my purchase. Should have bought some More

by bleg00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Sierra Chevrolet of Monrovia responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sierra Chevrolet Team

March 08, 2024

The sales people were great. The sales manager really helped me out. However, the finance department is terrible. I asked for a change 2 days after I leased a car. They could hav More

by cscveg7
Recommend Dealer
No
Employees Worked With
Andy in Finance, Andy Wiesman
Mar 11, 2024 -

Sierra Chevrolet of Monrovia responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. We will look into this matter and reach out to you shortly. Sincerely, The Sierra Chevrolet Team

March 04, 2024

Joe is fantastic! ! He worked on getting me a great price! Highly recommend working with Joe on any of your car needs. More

by JBATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your review. We're happy to hear that Joe was able to find a great deal on the car that you were looking for. We look forward to seeing you for your first oil change! Sincerely, The Sierra Chevrolet Team

February 28, 2024

John Twiford Is the person to see if you want the best service and communication More

by Yourdaddy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Sierra Chevrolet of Monrovia responded

We loved reading this review! Happy customers are our aim, and it appears John really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Sierra Chevrolet Team

February 28, 2024

I had great service and a great experience at Sierra service. Car was fixed correctly and on time. I was kept informed by John Twiford about the car at all times. Car is running great. More

by renechoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thanks for your awesome review, Rene! We're very happy to hear that John was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Sierra Chevrolet Team

February 22, 2024

My advisor Jeremy always provides excellent service. They always do a full inspection and go over the recommendations services. More

by PRETTY_FLOWER626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 23, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sierra Chevrolet Team

February 21, 2024

Tanya was helpful but the process was over 2 weeks and 3 visits to resolve the issue More

by tompacificenergyservice
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Sierra Chevrolet of Monrovia responded

Tom, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Sierra Chevrolet Team

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