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Sierra Honda - Service Center

Monrovia, CA

4.8
1,056 Reviews

1,056 Reviews of Sierra Honda - Service Center

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August 09, 2024

I go to you place because of Kevin. he goes above and beyond to make sure your supported. More

by BLUESG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Sierra Honda responded

Thanks for taking the time to review your service experience! We're happy Kevin handles your needs with great care and support each time you visit our service department. We hope to ensure a 5-star experience at your next visit.

August 09, 2024

I appreciate the great service I received from Sierra! ! My car received great care and I am very happy to bring my Accord to Sierra Honda for service. Kind and friendly service from Adam Lopez and my More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Sierra Honda responded

Larry, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Adam's reliability and expertise. Please come see us again some day!

August 09, 2024

The current team at the dealership is undoubtedly very high class. The manner they speak and carry themselves has exponentially raised my opinions of this dealership. They are client focused and catered t More

by Sierra Honda Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Lopez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : younger gentleman name unknown
Aug 09, 2024 -

Sierra Honda responded

Thank you for your lovely review about our awesome team! Billy, Adam, and Eduardo are all great people to work with, and we appreciate your recognition of their excellence. Please visit us again some day!

August 08, 2024

Great service department! Always a pleasure to bring my vehicle in. Will definitely keep coming back. More

by LIZHUAPE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Sierra Honda responded

Thank you for honoring us with your patronage over the years. We're so pleased our team continues to serve you well. Get in touch the next time we may be of assistance. We're here for you!

August 08, 2024

This dealer lacks customer service. We were frustrated since this was the second time in a month we had to bring our car in to be “fixed” so we gave him a bad review. His review More

by ARLENE.VESPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy
Aug 08, 2024 -

Sierra Honda responded

Arlene, thank you for sharing your concerns with us. We sincerely apologize for any frustration that you and your husband experienced. We regret that this situation has caused you inconvenience. Please contact me so that I may address your concerns in more depth. We do appreciate your business and your feedback. John H. Howard III 626.879.2935 ext 7084 Service Manager, Sierra Honda Of Monrovia

August 05, 2024

Service advisor courteous & knowledgeable and kept me updated . Service was fast and advisor answered all my questions. More

by Halo2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi
Aug 07, 2024 -

Sierra Honda responded

Thanks for letting us know how satisfied you were with this service visit! We're glad your advisor provided you with their utmost support and insight at this visit. We look forward to making your next appointment just as superb.

August 04, 2024

Everyone at the dealership were very helpful. They did not try and make us get anything we did t need. More

by SLOWE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sierra Honda responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and straight-forward. See you next time!

August 03, 2024

Robert was very helpful and informative great customer service. I will definitely request him as my advisor. More

by slhutchins3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pastor
Aug 07, 2024 -

Sierra Honda responded

Thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Robert's expertise. Please come see us again some day!

August 03, 2024

Kevin Helped me with a oil change & inspection all went well he is very polite. More

by merchmrnkd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Sierra Honda responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted Kevin provided you with all the answers you needed to make this a positive experience. We're happy to be of service!

August 02, 2024

Kevin always makes sure to let me know what my car needs. He’s so helpful. More

by LRADILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Sierra Honda responded

We're happy you enjoyed an accommodating and thorough visit with Kevin! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Honda for the best service!

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