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Sierra Honda - Service Center

Monrovia, CA

4.8
1,036 Reviews

1,036 Reviews of Sierra Honda - Service Center

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December 27, 2023

Yessi Perez is an absolute joy to work with: personable, informative, patient, and kind! She's, hands down, the greatest service advisor I've worked with anywhere! More

by smailer905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Medrano-Hurtado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Chichipa
Dec 28, 2023 -

Sierra Honda responded

Thanks so much for your awesome review! We're delighted the value of Yessi's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment.

December 25, 2023

Darrell Brannon was absolutely amazing. He kept me informed of my car's status the entire time it was at the dealership. More

by Bookspprt11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Brannon
Dec 28, 2023 -

Sierra Honda responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Darrell handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

December 24, 2023

The service and staff were extremely friendly. I appreciated their communication through out the process and were updating me. Highly recommend! More

by dianamadrigal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Sierra Honda responded

Thank you for your lovely review, Diana! We're glad our service team took excellent care of you. Please come see us again some day!

December 13, 2023

My service advisor KevinEng is the best! He is honest, friendly and very helpful anytime I need service done to the car. He is the only person that I keep coming back to to do anything that More

by ingmarchant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Sierra Honda responded

Thank you for telling us why you like working with Kevin! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!

December 12, 2023

Darrell in the service department took care me and made it super easy. I didn’t have to worry about a thing, he had me taken home and brought back by a Lyft. It was some of the best and smoothest service I More

by Tyler Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Brannon
Dec 13, 2023 -

Sierra Honda responded

Thank you for telling us why you liked this service visit, Tyler! We're pleased you enjoyed Darrell's assistance and the accommodations furnished by our service department. We hope you'll continue to make Sierra Honda your first choice for service!

December 01, 2023

My Service Advisor, Kevin Eng was superb. Honest and knowledgeable!!!!!!!!! When he services my cars I feel comfortable that I will not get ripped off. He’s why I keep going back. More

by Jeffrey H
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Ming
Dec 05, 2023 -

Sierra Honda responded

Thank you for your kind review, Jeffrey! We truly appreciate your continued business, and we're glad Kevin has always taken such great care of you and your Honda. Thank you for making Sierra Honda your #1 choice for service!

November 30, 2023

I needed major service for my vehicle. Billy Tam was very helpful in getting me in and started. He kept me informed throughout the process. More

by mapa85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Tan
Dec 05, 2023 -

Sierra Honda responded

Thanks for stopping by to share your 5-star review of Billy! We're glad he addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

November 24, 2023

The service dept has always been helpful, considerate, and concerned for the service of my car More

by edelgado17n0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sierra Honda responded

We're delighted to hear that! Thank you for letting us know how pleased you've been with our efficient and attentive service team. We wish you pleasant travels through the holiday season until we may be of service to you again!

November 22, 2023

Very helpful and honest, will be taking my car here for service from now on More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Brannon
Nov 27, 2023 -

Sierra Honda responded

RG, thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy our team handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

November 22, 2023

Kevin Eng has been our go to person in the Service Department and he is always prompt and helpful with our service needs, and sometimes they have been challenging. Thank you Kevin! You are the BEST! More

by Robert & Deborah Moser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Eng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sierra Honda responded

Thank you for your kind review, Moser Family! We truly appreciate your continued business, and we're glad Kevin has always taken such great care of you and your vehicle. Thank you for making Sierra Honda your #1 choice for service!

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