Sierra Toyota

Sierra Toyota has always met my purchase and service needs—actually they perform above and beyond those needs. The service managers Know me and keep my 2010 RAV4 with almost 200,000 miles on it, in perf needs—actually they perform above and beyond those needs. The service managers Know me and keep my 2010 RAV4 with almost 200,000 miles on it, in perfect safe operating order. And that keeps this customer HAPPY!! More

Customer service oriented. Having Austin as the service manager for my 2019 Highlander is a very pleasant experience. He inherited me from another individual who did not want to Having Austin as the service manager for my 2019 Highlander is a very pleasant experience. He inherited me from another individual who did not want to have me as a client. Austin has always answered all of my questions no matter how irrelevant. I recommend Sierra Vista Toyota and especially Austin. More

Comfortable and clean dealership showroom and waiting area. Staff does a great job with the service and is friendly and pleasant to talk with. I used prepaid maintenance service. area. Staff does a great job with the service and is friendly and pleasant to talk with. I used prepaid maintenance service. More

After missteps in my previous 2 unhappy experiences, the service manager Gabe contacted me and made it all right. I'm glad he restored my faith in Sierra Toyota. Thanks Gabe. service manager Gabe contacted me and made it all right. I'm glad he restored my faith in Sierra Toyota. Thanks Gabe. More

Great Service. Lousy Pandemic Response I would normally rate Sierra Toyota five stars across the board and gladly recommend them to anyone looking to buy new, used, or just get high-quality I would normally rate Sierra Toyota five stars across the board and gladly recommend them to anyone looking to buy new, used, or just get high-quality service. But we are not living in normal times. I was frankly shocked at the apparent disregard for employee and customer health. At least that’s the perception I get from the fact that no employees were wearing masks (save one, but she had it pulled down exposing her nose) and there were no shields between employees and customers at the service check-in stations or at the check-out payment desk. In both of these locations people can easily be within six feet of each other and touching surfaces that multiple people have breathed on and talked next to (not to mention coughing and sneezing). The only change put in place in response to the current public health crisis was to remove about half of the vehicles from the showroom and spread out the furniture for patrons waiting for service. Perhaps all of the employees’ temperature is taken when they arrive for work every day and promptly sent home and tested for infection when exhibiting symptoms. But there is no way they can guarantee that all employees are virus free. This virus in insidious. It can be spread without being symptomatic. Mask wearing and physical separation are the two best measures we have to protect each other and the most vulnerable among us. I am sorely disappointed in Sierra Toyota for their seemingly cavalier response to COVID-19. The quality of work, friendliness, and fair pricing for excellent work were all still up to their pre-pandemic levels, so five-stars there. But I cannot in good conscience rate customer service anything above poor, nor can I recommend Sierra Toyota service or sales to anyone—especially high-risk groups—until the pandemic is under control or better mitigation measures are implemented for all their employees. More

Austin provided great service and has a great attitude. I would recommend Sierra Toyota service to my friends. I will continue to use Sierra Toyota for my service needs. would recommend Sierra Toyota service to my friends. I will continue to use Sierra Toyota for my service needs. More