Sill-Terhar Motors

Decent Deal, half good half bad Summary: Tom Perales lashed out in anger at my friend and me during our price negotiation. At which point I was planning to walkaway. The manager Summary: Tom Perales lashed out in anger at my friend and me during our price negotiation. At which point I was planning to walkaway. The manager (Shane Gilmore) then came and apologized for his behavior and made the experience more positive. Sadly, a day later I am putting the pieces together that I was slightly played. The little deceptions of Tom presenting himself as a manager but only being a sales man (according to their website) and his forceful angry negotiations along with Shane not presenting the sales price out of the gate but trying to get me to pay full price (after the ubiquitous long wait of getting a price quote) have made the previous happiness of the new car slightly tainted. Story: I bought a 2018 Mazda 6 from Sill-Telhar. I had looked at several, by several I mean 9 cars that day, at two different dealerships. I wish I would have written down every number I saw, but I was getting tired (the car sales trick they they all use) I left the other because they were employing too many little tricks for their sales and were being manipulative to me. But I stayed at Sill-Telhar because they were close to my house and seemed like good guys. Long story short, I was attracted to the Mazda I bought because of the advertised price reduction in the window hang tag. BUT when I went inside, I should have been smarter and written down the advertised sales price because they quoted me the full MRSP and then some. When I said they could do better Tom (who claimed earlier that he was a manager but 'just helping out today with sales’ but is just a sales man) lashed out in anger with these words. "I don't play games, I am straight forward, if you are talking hundreds, then I can work with you but if thousands we can't talk," So I said "Then, thank you for your time, ill find something else" Then the Manager Shane came in and said that he can do things Tom can't. Then he presented to me the sales number in the window minus a little bit and presented it as a major compromise. I am only realizing this because the sales hanger was accidentally left in the car. It makes me feel mildly used and played by these two men. I don't think the price was unfair. That is why I am giving 3 stars not 2. But the experience was out of integrity to me. The little deceptions of Tom not being a manager but only a sales man (according to their website) and his forceful angry negotiations along with Shane not presenting the sales price out of the gate but trying to get me to pay full price (after the ubiquitous long wait of getting a price quote) have made the previous happiness of the new car slightly tainted. I prize honesty and straightforwardness in a age where it seems hard to find. I hate to have to leave a review that is like this but I want you to be prepared as you go. More

Warranty work not performed Resonator on exhaust leaking out of seams in my garage. Black mess. Took in for warranty and was told that is normal. HUH it is not. Can not get servi Resonator on exhaust leaking out of seams in my garage. Black mess. Took in for warranty and was told that is normal. HUH it is not. Can not get service manager to call me. Terrible customer support. More

Fantastic dealership Have used Jeff for a number of Ford leases and every time he has made it incredibly easy and fast. I’m not picky when it comes to cars but every time Have used Jeff for a number of Ford leases and every time he has made it incredibly easy and fast. I’m not picky when it comes to cars but every time he seems to find one where I can’t imagine driving anything else. If you’re buying a car in Denver/Boulder metro, go to Sill-TerHar and talk to Jeff Callies. More

Deceived Bought a used car from them a couple of months ago and the experience was Okay. My husband thought it was good and he gave them much more credit than Bought a used car from them a couple of months ago and the experience was Okay. My husband thought it was good and he gave them much more credit than I did. I actually did not want to purchase a car from them but my husband over rode my decision so I submitted. Tried a second time to make sure I was not too harsh on them, then again FAIL. Told them I was interested in a car Gave SS # and asked them to give me numbers which they were determined that we go in person. Could not go in until after the weekend because of work schedule and by the time Monday came they sold the car we gave a SS # for (Sure purchase). Worst of all they never called us to let us know and we wasted our credit check with them. Bottom line, they made me feel like a number that doesn't count unless they do not have anything better and they simply did not care. So if want to feel like someone cares about your concerns, this is not the place. (but they did try to sell a more expensive car to us) More

Now part of the Sil-Terhar Family! Bought a new Mustang and had a wonderful experience. We work with TJ and he was really great. Never felt pressured. Everything was relaxed and we felt Bought a new Mustang and had a wonderful experience. We work with TJ and he was really great. Never felt pressured. Everything was relaxed and we felt like we had known them for a long time. Even Greg Larson made a point to come over and meet us. Then he went out of his way to work and get us extra discounts. The vehicle we were interested in was on the showroom floor. We were fine driving a similar vehicle that was out on the lot. We did and when we got back they had pulled out multiple vehicles in order to get the one out we were interested in the lot to test drive as well. After driving it the rest of the process went very smooth. No pressure to get any additional services we weren’t interested in. Alisa was great helping us with the paperwork and Gigi in customer care has been fantastic setting up the addition services we did select. Overall a great experience and are now part of the Sil-Terhar family! More

Ford Sales = excellent! I bought a new Ford Edge with Lisa Giordano in January 2019. I didn't feel pressured at all! She's super friendly and really easy to work with. The pr I bought a new Ford Edge with Lisa Giordano in January 2019. I didn't feel pressured at all! She's super friendly and really easy to work with. The price was exactly what I was expecting (having done my research online before I went in). After my purchase, she was easy to contact by email or phone when I had questions. More

Martin is Awesome! Martin is a friendly, knowledgable person who took excellent care of me on two recent occasions. My 2 month old 2019 Ford Edge was having problems and Martin is a friendly, knowledgable person who took excellent care of me on two recent occasions. My 2 month old 2019 Ford Edge was having problems and Martin and his team did a great job diagnosing the issue and keeping me informed about the process. When the part was on back order, he was straight with me about how long it would be and handled the follow up appointment in the same manner as my initial visit. Martin is a great guy and I appreciated his honesty and transparency through the repair process. Thanks for a great experience, Martin. More

Great buyer experience! Jeff and his team were incredibly knowledgable, engaging and honest. I enjoyed the buyer experience and plan to work with Jeff on future acquisitions. Jeff and his team were incredibly knowledgable, engaging and honest. I enjoyed the buyer experience and plan to work with Jeff on future acquisitions. Highly recommended! More

Friendly service. Friendly dealers I recently bought my first car here through Tom Perales. He was super friendly and helpful. I strongly recommend him as a dealer. Friendly environment I recently bought my first car here through Tom Perales. He was super friendly and helpful. I strongly recommend him as a dealer. Friendly environment. More

above and beyond Jeff went above and beyond to find the car I wanted and had it brought here from Utah. Thank you to you and Angela! You both were the best! Jeff went above and beyond to find the car I wanted and had it brought here from Utah. Thank you to you and Angela! You both were the best! More