I had to intervene for a friend who bought a car here, but couldn't get the financing people to call him back. I called Bryan, their "sales manager". Bryan got very emotional and very angry that this deal didn't go through as expected. Bryan started to complain about the deal and how Bryan had "bent over backwards" to get this done...guess what Bryan, that's probably what you should do for every customer! After being hung up on three times (great customer service there, lol!) I called Bobby, his boss, and Greg Larson, one of the owners. Bobby was very helpful and got Bryan (I guess after he got done crying about this deal) to call me back, where he hung up on me again after again telling me how hard he had worked on this. I requested the paperwork to back up Bryan's claims five times before Bryan finally told me that there was no paperwork...so Bryan is also a liar - the best kind of car salesman you want working on your loan -NOT.
Bryan, put some big boy pants on and make sure your deals are solid the first time, then you don't have to get mad, yell and be rude to young women who are trying to help you.
I would stay FAR away from Sill Terhar, their customer service is crappy and if you're a woman, be prepared to get a pushy salesman and an even pushier and more upset "sales manager" that has yet learned how to speak to people without being rude.
Typical used car mentality here...anywhere up on 104th will treat you better and get you financed the first time!