Silsbee Toyota

Everyone was very helpful. They were friendly and very professional. It was a great experience. professional. It was a great experience. More

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service department was very professional and vehicle was ready at the time it was scheduled to be ready at the time it was scheduled to be More

I made a very long distance purchase but it seemed as if I was next door for the way the transaction was executed. Arrangements were made to pick me up at the airport for the drive to the dealership where e I was next door for the way the transaction was executed. Arrangements were made to pick me up at the airport for the drive to the dealership where everything was ready to finalize the purchase. The vehicle was everything I was told it would be. I would not hesitate to refer anyone to this dealership for a purchase of a vehicle. Great staff, honest, professional, knowledgeable, & a pleasure to work with. More

I brought my Rav4 in for it first 6 month service after purchasing it at Silsbee. The oil is still dirty and the tires looked untouched. I pulled the dip stick and rubbed it on a white rag and it is dark b purchasing it at Silsbee. The oil is still dirty and the tires looked untouched. I pulled the dip stick and rubbed it on a white rag and it is dark brown. I rubbed some new oil I have and look at the difference. No way this thin oil is new. It should be almost clear. I waiter over 2 hours and don't think anything was done to my vehicle. Silsbee is 30 minutes from where I work so it was a big hassle. I will continue to do maintenance on my own vehicles. I own 3 other cars. You cant trust anyone on your vehicle anymore. Reasons I suspect the tires were not touched...Brake dust accumulates on front wheels a lot more.NO dust on back wheels and no hand prints.I added air to the tires the first cold front this year to make the light go off. I really wanted the first oil change done because I know the filter is tight and there is a lot of contaminants in my brand new engine. More

We were greeted by a young man who was friendly, thorough and professional, Our car was taken away and in about a half hour we were advised of progress and given the option of supplemental work, which we dec and professional, Our car was taken away and in about a half hour we were advised of progress and given the option of supplemental work, which we declined at this time. Shortly after we were able to pay our bill and leave. Overall it was a pleasant experience.. More

Everyone was friendly and courteous. Excellent service. Vehicle was fixed right the first time and returned to me in perfect condition. Vehicle was fixed right the first time and returned to me in perfect condition. More

The dealership staff was kind understanding professional and knowledgeable. The environment was clean & orderly. The inventory of vehicles on lot was not sufficient for purchasing off the lot. and knowledgeable. The environment was clean & orderly. The inventory of vehicles on lot was not sufficient for purchasing off the lot. More

Tracy and Silsbee Toyota felt like family! An excellent experience from my first step in the door until I left with the keys to my new 4Runner. No pressure, great advice and just good people. I highly re experience from my first step in the door until I left with the keys to my new 4Runner. No pressure, great advice and just good people. I highly recommend you give Tracy a call and/or visit. More