
Silver Star Motors
Long Island City, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Very dishonest service department. They don’t like to uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because th uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because they will lie to you over and over and waste your time having you continuously bring the vehicle in. Worst experience ever!!! More
She's the reason why I bought my first Mercedes in a heartbeat, with no hesitation. She was extremely patient with me and my family even though they were way past closing time. She also helped me to get heartbeat, with no hesitation. She was extremely patient with me and my family even though they were way past closing time. She also helped me to get a great deal! I'd recommend her to my friends and family. More
Carlos is an absolute pleasure to deal with and is very diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever t diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever time I go in, it’s the same person that’s handling the car loan and she just makes it seem like she doesn’t want to be there. More
I gave this dealership 5stars because of Jacqueline Chait, she made the experience very tolerable. Chait, she made the experience very tolerable. More
Best place for the babies to dive in. All the crews are super professionals and humble. super professionals and humble. More
Worst salesperson I’ve ever met.. Does not return emails, phone calls, no follow ups. Trying to jack up the price few months later after our agreement signed due to chip shortage. Why would you buy a $90,000 phone calls, no follow ups. Trying to jack up the price few months later after our agreement signed due to chip shortage. Why would you buy a $90,000 car from this person/dealership? Take your business elsewhere. More
Jacqueline is AMAZING! She is the reason why I decided to go ahead and buy my 1st Mercedes in a heartbeat. She went above and beyond to ensure that I was signing up for the BEST deal possible and answered al go ahead and buy my 1st Mercedes in a heartbeat. She went above and beyond to ensure that I was signing up for the BEST deal possible and answered all my questions and concerns. She is always available to help! She is very friendly and engaging and made the whole process very easy and straightforward! I would highly recommend her to my friends and family and to anyone reading this review :) More
Carol is without a doubt the best service advisor I’ve had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are h had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are her number one priority. Mercedes is fortunate to have her. More
OMG!!! Jackie is so awesome!!! She helped me get into my lease in no time!! She is super friendly and a great communicator. Jackie went above and beyond and fought to make sure I wasn’t being over charged f lease in no time!! She is super friendly and a great communicator. Jackie went above and beyond and fought to make sure I wasn’t being over charged for my insurance!! And when I say she fought, believe me she fought!! I’m so happy to have had her as my sales rep!! She’s found a forever friend!! A tough little lady with a lot of spunk!! when you go.. ask for Jackie! Trust me! More